Configuration Management / Change Control - Page 2

Kitten · 18-02-2011, 11:42

out of interest, who took you over (PM if you'd rather not say here). It all sounds horribly familiar....

Mark · 19-02-2011, 01:07

Wrote the document to set the ball rolling this evening, and I've already got agreement from the 'owner' of the system to give it a try. Will see what my line manager thinks on Monday.

Given that I'm being rushed off my feet and don't have time to study ITIL right now, I've kept it very simple - the goal being more documenting the changes that are being made than controlling them - though that in itself will bring with it some control. If it brings some demonstrable benefit then we can take it from there.

Would like to pick up the basics of ITIL at some not-too-distant future point though, and still intend to read this thread properly when I'm awake.

Garp · 19-02-2011, 02:44

Quote:

Originally Posted by volospian

They still monitor our service performance on "server uptime" ffs!

*blink* Service uptime != server uptime. Why is that such a hard thing for people to grasp? DRIVES ME CRAZY. It most especially irritates me when I see sysadmins boasting about server uptimes. "Yeah, my server has a 2 year uptime!", "Yeah, I'm guessing it hasn't been patched in that time. It certainly hasn't been rebooted to make sure its running a patched kernel".

It's about as dumb as measuring support performance by average call time (*fond memories of Piggy's views on that*)

volospian · 19-02-2011, 18:00

Quote:

Originally Posted by Garp

*blink* Service uptime != server uptime.

lol, well they got caught out the other day when they had a service down for about half a day and they tried to report to the client 100% availability, because the server was still responding. The client raised an eyebrow and said "Really? 100%?"

I then had my manager coming in to me and giving a load of verbal about the performance stats, to which I replied "I warned you something like this would happen months ago... but you still insisted we only measure server uptime...".

He wasn't amused when he realised it was his mistake...

Mark · 20-02-2011, 17:09

I have to concur - given that both my servers are also up but I just shut down all the services. They're going to be off for a week.

Joe 90 · 25-02-2011, 19:17

not seen it mentioned, but when you say change control I just think of version control.

at work we use Tortoise SVN - http://tortoisesvn.net/

Don't know if it'll help, but it basically keeps a log of all versions of a file on a central repo, lets people work on things and keep track of changes etc.

Kitten · 25-02-2011, 21:03

I'm stuck with tatty old Version Manager :/ Subversion is our developers tool of choice though.

18-02-2011, 11:42	#11
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	out of interest, who took you over (PM if you'd rather not say here). It all sounds horribly familiar.... __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

25-02-2011, 19:17	#16
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	not seen it mentioned, but when you say change control I just think of version control. at work we use Tortoise SVN - http://tortoisesvn.net/ Don't know if it'll help, but it basically keeps a log of all versions of a file on a central repo, lets people work on things and keep track of changes etc. __________________ 360 Blog \| Join GiffGaff \| Twitter

25-02-2011, 21:03	#17
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	I'm stuck with tatty old Version Manager :/ Subversion is our developers tool of choice though. __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

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19-02-2011, 01:07	#12
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Wrote the document to set the ball rolling this evening, and I've already got agreement from the 'owner' of the system to give it a try. Will see what my line manager thinks on Monday. Given that I'm being rushed off my feet and don't have time to study ITIL right now, I've kept it very simple - the goal being more documenting the changes that are being made than controlling them - though that in itself will bring with it some control. If it brings some demonstrable benefit then we can take it from there. Would like to pick up the basics of ITIL at some not-too-distant future point though, and still intend to read this thread properly when I'm awake.

20-02-2011, 17:09	#15
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	I have to concur - given that both my servers are also up but I just shut down all the services. They're going to be off for a week.