Powergen. Bloody good service.

[Feek]

Last week I received a bill saying I was in credit by just over £100 but the meter reading was estimated.

I read the meter, posted the reading and have just had another bill saying I'm over £300 in credit.

So I called them to try and get a refund.

*ring ring*
*ring ring*

"Thank you for calling Powergen, please listen to the following two options. Press 1 for top-up cards, 2 if you're moving house or if your call is for anything else, please hold the line.

*hold for around 10 seconds*

"Hello, thank you for calling Powergen, you're speaking to Marie, can you give me your account number please"

"Sure, xxxx xxxx xxxx"

"And confirm your name and the first line of your address"

"Mr. and Mrs. Feek, but the bill says Mrs. and Mrs, my address is [insert address here]"

"That's great, I'll correct the name for you, can I have the phone number we've got on record for you please?"

"Yup, it's xxxxx xxxxxx but no calling me up and stalking me"

*giggle* "Ok, now how can I help you today?"

"Well last week I received my bill and it showed £100 in credit but you'd estimated the reading. I read it and submitted it and today I've had a bill showing over £300 credit. I'd like to get £200 of that back please."

"No problem sir, would you like me to reduce the amount you're paying on direct debit as well, you're currently paying xx but it only needs to be xx"

"Yes please"

"OK, I've done that, now how would you like the money, cheque or payment back into your account?"

"Transfer back please"

"Sorted, it'll be back within 7-10 days"

"Fantastic"

"Anything else I can help you with today sir?"

"I could use a cup of coffee"

*giggle*




And that was about it. Total length of call, about two minutes.

I was stunned by the efficiency of it all. I was expecting to have to post a thread saying "Powergen. Rant".

The reason we were paying so much over the top is because our bill was estimated for ages and over the last six months I've been on a power saving binge which has bought our costs down dramatically.

So, thumbs up to Powergen.