Naffed offness of the highest order

[Pebs]

My car. I love my car, really really love it, it's almost unhealthy! But when I checked all the stuff after getting it home I noticed it didn't have the full service history I was told it had. For a 2 year old car, not good. The first question I wasked the salesman was 'does it have FSH?' 'yes' he says. Anyway, the big 24000 mile service is missing. Renault have been utterly ****E and we have been chasing and chasing and chasing this ever since, people not returning calls etc. But, all along we were assured it DID have fsh and the dealer just didn't stamp the book. We were eventually told it was done in Romford and Mike finally got hold of them today.
'yes, it was serviced at 13441 miles'
Oh. So that was the first service, nothing since?
'no. No renault dealer has serviced it since'

So. I'm left with a 2 year old hothatch without full service history for a Main Dealer FSH price. I told them at the weekend if this wasn't sorted by the weekend it'd be going back, the manager said 'yesyesyes but it'll all be sorted'. Mike rang him twice today to tell him the 'good news' and he twice hasn't returned the calls.

So waht do you think of my chances of taking it back for a refund? If it hasnt got fsh I don't want it, it HAS to have it for resale, it's not negotiable. I know they'll offer a free service but it's going to show as being 6000 miles too late, and.....fussy cow that I am after handing over the best part of 12k I don't want a bodge job

Am I being too fussy do you think? I HATE Renault, they've been crapper than crap.