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22-11-2008, 12:20
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BD Recruitment Officer
Join Date: Jun 2007
Location: Smogville
Posts: 3,880
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What a farce that sounds.
When we moved to this house (a new build) we (my parents) went for Scottish Power and I know they are very happy with the support they get. Last year they messed around 5 admin statements up, which isn't great as it stopped payments and added to the confusion, resulting in over-payments and then them claiming that nothing had been paid. They did come through however by canceling all payments with them so that nothing was paid and then wiping our bill for the year as an apology for the inconvenience. The bill was just over £1,200 for 12 months. It's customer service like that, that will keep them on Scottish Power when the renewals come up even if something else is a little cheaper. Sometimes you got to pay a little bit more for piece of mind I guess.
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22-11-2008, 20:46
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Wants Big Meat
Join Date: Jul 2006
Location: Newcastle
Posts: 6,478
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1 thing you've forgotten to mention here is because of their screw up we'll have to pay the higher tarriff with our current supplier
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