Complaints, Compliments and general feedback - Page 24

Kitten · 13-04-2011, 15:54

bought a Groupon deal for the Spa at the Hilton in Chester.

Emailed them 6 April to book dates, emailed them 3 times since, no response.

Phone goes to AVR then rings out when you go to Spa or Hotel.

No response on Twitter either.

So I found out who owns them and sent them an email telling them they must be losing money hand over fist as if I hadn’t pre-ordered, I’d not be going there out of principle.

Hopefully they’ll come back to me now

Kitten · 13-04-2011, 16:01

haha! 6 minutes later, email from the PA to the MD saying she's looking into it and will pass it to a senior manager to get in touch with me shortly.

TinkerBell · 13-04-2011, 16:38

Awesome news Kitten, that is terrible service, how annoying.

Belmit · 13-04-2011, 16:49

Quote:

Originally Posted by Kitten

haha! 6 minutes later, email from the PA to the MD saying she's looking into it and will pass it to a senior manager to get in touch with me shortly.

Can't wait to hear their excuses!

Kitten · 13-04-2011, 19:43

I think the line "I can't imagine the amount of revenue you are throwing away by not managing the most simple of tasks like replying to emails and not answering your phone. If I hadn't already paid for this, I certainly wouldn't be still trying to make contact. I may just forfeit the £70 anyway, as if the rest of your spa 'experience' is as bad as your customer service, then £70 would be well spent to avoid it and be in the position to warn others." may have struck a chord

BAZINGA!! (overkill much?

)

BBx · 13-04-2011, 21:34

LOL! LIKE!

BB x

Kitten · 14-04-2011, 11:06

Response from the Spa Manager:

Quote:

Good Morning Ms x <- that's me!

Thank you for your email regarding your Groupon booking, I deeply apologize for the inconvenience you have had in making the booking via our telephone system. We have recently changed over our system and have suffered a few teething problems, my sincere apologies that this has caused you any problems.

Please feel free to contact me directly either through this email address or by pressing 3 on the auto service. Alternatively email me your chosen date and groupon reference number and I will personally see to it that your booking is made and confirmed.

Again, we apologize for any inconvenience and very much look forward to welcoming you to the spa.

Hmmmm. So I have replied a little tartly with:

Quote:

Thanks for getting back to me and explaining about the telephone system - to be honest I was more annoyed at sending 3 emails over 7 days and not getting a single response - I only rang because no-one replied to the emails - which I think should be more closely monitored if the telephone system is having problems. It was very frustrating as I'm sure you can imagine, and unfortunately doesn't give the best impression to someone who has never visited your Spa before - I usually visit the Chester Grosvenor on Wrexham Road.

fair isn't it?

Kitten · 04-05-2011, 11:33

ooooooh!!! ANGER!!! I have just written my complaint letter after the terrible service we had on Thursday.

Grrrr!

BBx · 17-05-2011, 08:53

Went to Radley in Westfield shopping centre a couple of weeks ago and was talking to the shop assistant about my Radley bag which the strap had broken and I remarked about how I was a bit shocked as I thought Radley was a good quality make and shouldn't have broken after a year and a half :/

The girl said to bring it in and they could sort something.

So last night I took my bag in and I got a brand new one!

they took my name and address (obviously to make sure you don't take the **** and do it again

) but other than that no questions.

That's service for you

must've been because it was one of their timeless collections as well, so they had the exact bag in stock. V impressed with Radley customer service and Coast in the last year

you obviously pay for the service you get.

This is the bag but in black: http://www.houseoffraser.co.uk/Radle...efault,pd.html

Its good, because I would have probably have bought another anyway and I could justify the purchase of a dress that I also bought in Westfield and thus have offset the cost of the bag to that

BB x

Pheebs · 17-05-2011, 09:05

Hahaha nice one Missy

I'm going to be writing to National Express I am. Saturday - coach had broken down and was going to take four hours to fix... and they wouldn't let me get the next one without paying extra as I had a fun fare. So I took the train. YEsterday coming home... lovely seats and all... no aircon. It was horrendous.

*sigh*

When will I learn NEVER to do coaches!

13-04-2011, 15:54	#231
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	bought a Groupon deal for the Spa at the Hilton in Chester. Emailed them 6 April to book dates, emailed them 3 times since, no response. Phone goes to AVR then rings out when you go to Spa or Hotel. No response on Twitter either. So I found out who owns them and sent them an email telling them they must be losing money hand over fist as if I hadn’t pre-ordered, I’d not be going there out of principle. Hopefully they’ll come back to me now __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

13-04-2011, 16:01	#232
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	haha! 6 minutes later, email from the PA to the MD saying she's looking into it and will pass it to a senior manager to get in touch with me shortly. __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

13-04-2011, 16:38	#233
TinkerBell Dirty Spammer Join Date: Jul 2006 Location: In the middle! Posts: 2,454	Awesome news Kitten, that is terrible service, how annoying. __________________

13-04-2011, 19:43	#235
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	I think the line "I can't imagine the amount of revenue you are throwing away by not managing the most simple of tasks like replying to emails and not answering your phone. If I hadn't already paid for this, I certainly wouldn't be still trying to make contact. I may just forfeit the £70 anyway, as if the rest of your spa 'experience' is as bad as your customer service, then £70 would be well spent to avoid it and be in the position to warn others." may have struck a chord BAZINGA!! (overkill much? ) __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

04-05-2011, 11:33	#238
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	ooooooh!!! ANGER!!! I have just written my complaint letter after the terrible service we had on Thursday. Grrrr! __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

13-04-2011, 21:34	#236
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	LOL! LIKE! BB x

17-05-2011, 08:53	#239
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Went to Radley in Westfield shopping centre a couple of weeks ago and was talking to the shop assistant about my Radley bag which the strap had broken and I remarked about how I was a bit shocked as I thought Radley was a good quality make and shouldn't have broken after a year and a half :/ The girl said to bring it in and they could sort something. So last night I took my bag in and I got a brand new one! they took my name and address (obviously to make sure you don't take the **** and do it again ) but other than that no questions. That's service for you must've been because it was one of their timeless collections as well, so they had the exact bag in stock. V impressed with Radley customer service and Coast in the last year you obviously pay for the service you get. This is the bag but in black: http://www.houseoffraser.co.uk/Radle...efault,pd.html Its good, because I would have probably have bought another anyway and I could justify the purchase of a dress that I also bought in Westfield and thus have offset the cost of the bag to that BB x

17-05-2011, 09:05	#240
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Hahaha nice one Missy I'm going to be writing to National Express I am. Saturday - coach had broken down and was going to take four hours to fix... and they wouldn't let me get the next one without paying extra as I had a fun fare. So I took the train. YEsterday coming home... lovely seats and all... no aircon. It was horrendous. sigh When will I learn NEVER to do coaches! __________________ http://www.spiffingdesigns.co.uk

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