B******** - Page 3

Dymetrie · 18-12-2007, 07:34

Quote:

Originally Posted by Haly

TV didn't here which was the main thing for me at the time

Aye, went downstairs where Kate was on the lappy and said the web had died... SHe looked up from her game of patience and said "The TV works, all is ok."

Mark · 18-12-2007, 18:10

http://news.bbc.co.uk/1/hi/technology/7149931.stm

Read: "we ****ed up and we have no idea what we did, so expect it to happen again."

I had uptime of 1,200 hours straight before the line reset last night. That's pretty much unheard of in PlusNet-land. Have they passed their penchant for disaster on to VM, or is this just a transient 'blip'?

Dymetrie · 22-02-2008, 09:04

Yesterday at about lunchtime I lost connection to my home machine via VNC.

Somewhat annoying but has happened before and is usually either the modem or the router crashing.

Get home to find the modem having a fit (ethernet light on, sync light flashing like a nonce on Hampstead heath), so I sigh and reset it. Same thing. reset it again. Same thing.

So I grab the trusty VM phone and call 150, run through the menus and find, once again, that to talk about broadband issues then you have to call a premium rate number (10p connect, 25p per minute... Refunded if it's the fault of VM).

Fair enough, thinks I, and call up...

The first 30 seconds of the call is the operator telling me the same thing (unimpressed). We get to talking about the problem and the operator gets me to reset the box (I oblige her knowing that the call WILL be refunded as it is the fault of VM) which gets the same result.

Anyhoo, I love the time slots for when they can send an engineer round (albeit to probably just change the modem...).

8-12... erm... at work mebbe?
1-4... erm... at work mebbe?
4-7... erm... who gets home from work by four?

Quick call to my boss and I'm finishing at three today so I can be home in time to answer the door to the engineer (we get charged a tenner if there's no one there to let answer the door... which seems pretty fair) who will hopefully be able to fix the problem.

I'm guessing that the problem is either the modem b0rking, or something going awry with my conduit from the street and interference from the neighbours again (TV and phone working fine though)...

Anyhoo, not really meant to be using t'internet at work so I best cheese it!

Dymetrie · 22-02-2008, 20:01

And we're back....

Had the same muppet of an engy as before (the one who asked me to navigate to google to test the speed of the connection

), then a proper engy who fixed the problem which was actually at the junction box...

Seems a bit nippier than it was, and speedtest agrees...

Speed Down 6448.97 Kbps ( 6.3 Mbps )
Speed Up 716.64 Kbps ( 0.7 Mbps )

That's a good speed for a Friday evening

LeperousDust · 22-02-2008, 20:27

You've had some bad luck with VM, how have i missed out so far? Apart from our phone deciding it wasn't going to work (how do you cal 150 for free then hey

) which was sorted out with an engy in 2 seconds, we've had squat all else happen!

Dymetrie · 22-02-2008, 20:30

Quote:

Originally Posted by LeperousDust

You've had some bad luck with VM, how have i missed out so far?

Year before last when I was in a Telewest area then I had one problem...

And that was when there was a fire at docklands where all the servers are...

Now I'm in an NTL area it's all turned to ****

LeperousDust · 23-02-2008, 01:45

Ahhhh, yeah i see the theme too

At home were Telewest, and i can only assume up here we are too (although VM had already rebranded everything by the time i moved here).

Garp · 23-02-2008, 07:23

God speed the 50Mb roll-out and the transferral of us XL package people onto a separate network infrastructure

Jasper · 23-02-2008, 09:36

I was with Virgin for about 3 weeks, but cancelled it when I was syncing at about 512/100 on a "20MB" line, and then finding out that I had to call an 0906 for techsupport. Now with Be, and they're about a billion times better for us!

Hope you manage to get your stuff sorted, but I gave up with Virgin before I got too far into the contract because I couldn't be bothered with stuff like this that you're going through!

Garp · 12-03-2008, 18:35

Here we go again.

Internet connection has been dead since about 8:10 this morning. Really not a good week for this as I'm on call and need 'net access. I'm hoping this week stays quiet because doing on-call using my orange mobile phone to connect to t'web will be painful.

Virgin can't get an engineer out to us until Saturday either.

22-02-2008, 09:04	#23
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	The Ever Continuing Saga of Virgin Media Yesterday at about lunchtime I lost connection to my home machine via VNC. Somewhat annoying but has happened before and is usually either the modem or the router crashing. Get home to find the modem having a fit (ethernet light on, sync light flashing like a nonce on Hampstead heath), so I sigh and reset it. Same thing. reset it again. Same thing. So I grab the trusty VM phone and call 150, run through the menus and find, once again, that to talk about broadband issues then you have to call a premium rate number (10p connect, 25p per minute... Refunded if it's the fault of VM). Fair enough, thinks I, and call up... The first 30 seconds of the call is the operator telling me the same thing (unimpressed). We get to talking about the problem and the operator gets me to reset the box (I oblige her knowing that the call WILL be refunded as it is the fault of VM) which gets the same result. Anyhoo, I love the time slots for when they can send an engineer round (albeit to probably just change the modem...). 8-12... erm... at work mebbe? 1-4... erm... at work mebbe? 4-7... erm... who gets home from work by four? Quick call to my boss and I'm finishing at three today so I can be home in time to answer the door to the engineer (we get charged a tenner if there's no one there to let answer the door... which seems pretty fair) who will hopefully be able to fix the problem. I'm guessing that the problem is either the modem b0rking, or something going awry with my conduit from the street and interference from the neighbours again (TV and phone working fine though)... Anyhoo, not really meant to be using t'internet at work so I best cheese it! __________________ Khef, Ka and Ka-Tet....

22-02-2008, 20:01	#24
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	And we're back.... Had the same muppet of an engy as before (the one who asked me to navigate to google to test the speed of the connection ), then a proper engy who fixed the problem which was actually at the junction box... Seems a bit nippier than it was, and speedtest agrees... Speed Down 6448.97 Kbps ( 6.3 Mbps ) Speed Up 716.64 Kbps ( 0.7 Mbps ) That's a good speed for a Friday evening __________________ Khef, Ka and Ka-Tet....

22-02-2008, 20:27	#25
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	You've had some bad luck with VM, how have i missed out so far? Apart from our phone deciding it wasn't going to work (how do you cal 150 for free then hey ) which was sorted out with an engy in 2 seconds, we've had squat all else happen! __________________

23-02-2008, 01:45	#27
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	Ahhhh, yeah i see the theme too At home were Telewest, and i can only assume up here we are too (although VM had already rebranded everything by the time i moved here). __________________

23-02-2008, 07:23	#28
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	God speed the 50Mb roll-out and the transferral of us XL package people onto a separate network infrastructure __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

18-12-2007, 18:10	#22
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	http://news.bbc.co.uk/1/hi/technology/7149931.stm Read: "we ****ed up and we have no idea what we did, so expect it to happen again." I had uptime of 1,200 hours straight before the line reset last night. That's pretty much unheard of in PlusNet-land. Have they passed their penchant for disaster on to VM, or is this just a transient 'blip'?

23-02-2008, 09:36	#29
Jasper Simple & Red Join Date: Jul 2006 Posts: 535	I was with Virgin for about 3 weeks, but cancelled it when I was syncing at about 512/100 on a "20MB" line, and then finding out that I had to call an 0906 for techsupport. Now with Be, and they're about a billion times better for us! Hope you manage to get your stuff sorted, but I gave up with Virgin before I got too far into the contract because I couldn't be bothered with stuff like this that you're going through!

12-03-2008, 18:35	#30
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	Here we go again. Internet connection has been dead since about 8:10 this morning. Really not a good week for this as I'm on call and need 'net access. I'm hoping this week stays quiet because doing on-call using my orange mobile phone to connect to t'web will be painful. Virgin can't get an engineer out to us until Saturday either. __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

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