Bloody BT - Page 4

Tak · 24-06-2009, 11:41

I'll probably be looking at moving away from BT at some point soon - our monthly bill is £11 line rental and maybe £1-£2 calls. No problem with them as a company (yet).

petemc · 24-06-2009, 20:52

Saw that but decided not to use it. Looked odd.

Wossi · 25-06-2009, 11:05

Quote:

Originally Posted by Lozza

Might be a bit late for wossi and Pete... but if you can cancel and then reapply or even call up and tell them this and see what happens:

http://www.moneysavingexpert.com/dea...e-installation

Never got round to phoning BT anyway due to work. So all this means that I *have* to stick with BT as my telephone supplier for 18 months but can go elsewhere for my internet? If so then I'll be giving them a ring today.

EDIT: All sorted now, just waiting for the engineer to call me with my new number and a date he'll be round to connect me up

Then I can get the net sorted, will definately be going through Be* after I find out how fast it'll be.

Bod · 27-06-2009, 01:27

Also IIRC it's down to the engineer on the day too.

When we moved into this house, BT said "There hasn't been a line connected in that property for 15 years".

Engineer came out, had to put a completely new line in from the pole.

Plied him with copious amounts of PG Tips, witty banter and fancy hob nobs. Didn't get charged

TinkerBell · 27-06-2009, 10:55

It doesn't matter about who the engineer is, the engineer wouldn't have had the deciding factor in if you get charged for a line being provided. For a new dropwire the engineer wouldn't say anything about a charge, if it was a repair of a line and the problem was within the premises then the engineer would tell the service provider what the problem was and they decide from that. It is upto the Service Provider.

Bod · 27-06-2009, 21:06

Damn, thats my hobnobs wasted on misinformation then.

Wonder why I didn't get charged then?

Kitten · 29-06-2009, 16:22

oops

http://www.telegraph.co.uk/finance/n...-provider.html

Quote:

WORST CUSTOMER SERVICE

1. BT 2. British Gas 3. Sky 4. Virgin Media 5. Carphone Warehouse 6. Vodafone 7. HSBC 8. AOL 9. Barclays 10. O2

Haly · 29-06-2009, 16:28

Carphone Warehouse were only 5th?

I'm shocked and disappointed

Briggykins · 29-06-2009, 16:54

Hmm, surprised at HSBC - I've always found them to be excellent in branch and on the phone, tho I understand First Direct is a different story.
Can we put 3 on there as well? Just awful.

Kitten · 29-06-2009, 20:20

First Direct were nothing but superb, compared to HSBC who were dreadful and are useless and unhelpful in branch. Guess it all comes down to personal experience!

24-06-2009, 11:41	#31
Tak L'Oréal Join Date: Jul 2006 Location: Portsmouth Posts: 9,977	I'll probably be looking at moving away from BT at some point soon - our monthly bill is £11 line rental and maybe £1-£2 calls. No problem with them as a company (yet). __________________ The look on your face when a toddler rips out your heart and shows it to you? Priceless.... For everything else, there's FWOOSH!

24-06-2009, 20:52	#32
petemc Moonshine Join Date: Jul 2006 Location: Nr Liverpewl Posts: 4,371	Saw that but decided not to use it. Looked odd. __________________ Thats no hamster, its a space station!

29-06-2009, 16:28	#38
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Carphone Warehouse were only 5th? I'm shocked and disappointed __________________ Halycopter

29-06-2009, 16:54	#39
Briggykins Vodka Martini Join Date: Feb 2009 Location: Exeter Posts: 753	Hmm, surprised at HSBC - I've always found them to be excellent in branch and on the phone, tho I understand First Direct is a different story. Can we put 3 on there as well? Just awful. __________________

29-06-2009, 20:20	#40
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	First Direct were nothing but superb, compared to HSBC who were dreadful and are useless and unhelpful in branch. Guess it all comes down to personal experience! __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

27-06-2009, 01:27	#34
Bod Columbian Coffee Join Date: Oct 2008 Location: Manchester Posts: 55	Also IIRC it's down to the engineer on the day too. When we moved into this house, BT said "There hasn't been a line connected in that property for 15 years". Engineer came out, had to put a completely new line in from the pole. Plied him with copious amounts of PG Tips, witty banter and fancy hob nobs. Didn't get charged

27-06-2009, 10:55	#35
TinkerBell Dirty Spammer Join Date: Jul 2006 Location: In the middle! Posts: 2,454	It doesn't matter about who the engineer is, the engineer wouldn't have had the deciding factor in if you get charged for a line being provided. For a new dropwire the engineer wouldn't say anything about a charge, if it was a repair of a line and the problem was within the premises then the engineer would tell the service provider what the problem was and they decide from that. It is upto the Service Provider.

27-06-2009, 21:06	#36
Bod Columbian Coffee Join Date: Oct 2008 Location: Manchester Posts: 55	Damn, thats my hobnobs wasted on misinformation then. Wonder why I didn't get charged then?

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