Know your consumer law

Davey_Pitch · 27-06-2007, 12:46

Some of you have seen in the computer section that my Xbox 360 has recently died. As it was over 1 year old I knew the company I bought it from (Gameplay) would try and fob me off to Microsoft as it was out of it's initial warranty period. However, as I know the failure rate for the 360's is very high, I knew I could argue that the console was inherently faulty and therefore didn't conform to contract, and that the onus would be on Gameplay to sort it out. After a long online discussion with one of their customer service guys, and an email outlining my legal rights, Gameplay have agreed to let me get my Xbox repaired, and then they'll refund me the money afterwards. Anyone who didn't know their consumer law would certainly have been fobbed off to MS, who would have charged at least £85 for the cost of repairs. Now all I'll have to pay will be postage fees.

So take this as a quick reminder that everyone should know their consumer law, and what adds up to your statutory rights. It can save you a lot of hassle and money should you buy a faulty product

Sale of Goods Act fact sheet

Distance Selling Regulations fact sheet

Rich_L · 27-06-2007, 14:11

Just read through your thread a few minutes ago, good work and very well argued

Nice work!

Davey_Pitch · 27-06-2007, 14:13

Thanks Rich

Jono · 27-06-2007, 15:21

Yay grats DP

Dee · 05-07-2007, 13:02

Ill be needing this soon, trying to get Dazs camera repaired out of its warranty period

Davey_Pitch · 05-07-2007, 13:06

Quote:

Originally Posted by Betty

Ill be needing this soon, trying to get Dazs camera repaired out of its warranty period

If you need any help with it you know where I am

Dee · 05-07-2007, 13:07

I might need your help, I suck at confrontations

Davey_Pitch · 05-07-2007, 13:08

Heh, drop me a PM if you like or I'll get onto MSN for you at some point

Dee · 05-07-2007, 13:10

Well I wasnt aware of this:

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

So rather than contact Ricoh, I need to contact the store where Daz bought it first?

Davey_Pitch · 05-07-2007, 13:16

Aye, that's the case. Of course, if it's over 1 year old you need to prove that the camera was inherently faulty, and it's just something that hasn't shown itself until now. With my 360 it was an easy case to argue given how many of them have died, but with a camera it may be more difficult (unless it's a common fault for the camera). In some cases you may need an engineers report to prove that the fault didn't come about through any misuse of your own, and that it simply developed on it's own over time.

27-06-2007, 12:46	#1
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Know your consumer law Some of you have seen in the computer section that my Xbox 360 has recently died. As it was over 1 year old I knew the company I bought it from (Gameplay) would try and fob me off to Microsoft as it was out of it's initial warranty period. However, as I know the failure rate for the 360's is very high, I knew I could argue that the console was inherently faulty and therefore didn't conform to contract, and that the onus would be on Gameplay to sort it out. After a long online discussion with one of their customer service guys, and an email outlining my legal rights, Gameplay have agreed to let me get my Xbox repaired, and then they'll refund me the money afterwards. Anyone who didn't know their consumer law would certainly have been fobbed off to MS, who would have charged at least £85 for the cost of repairs. Now all I'll have to pay will be postage fees. So take this as a quick reminder that everyone should know their consumer law, and what adds up to your statutory rights. It can save you a lot of hassle and money should you buy a faulty product Sale of Goods Act fact sheet Distance Selling Regulations fact sheet __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

27-06-2007, 14:11	#2
Rich_L Dr Cocktapuss Join Date: Jul 2006 Location: Seven Sizzles Posts: 1,044	Just read through your thread a few minutes ago, good work and very well argued Nice work! __________________

27-06-2007, 14:13	#3
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Thanks Rich __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

05-07-2007, 13:08	#8
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Heh, drop me a PM if you like or I'll get onto MSN for you at some point __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

05-07-2007, 13:16	#10
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Aye, that's the case. Of course, if it's over 1 year old you need to prove that the camera was inherently faulty, and it's just something that hasn't shown itself until now. With my 360 it was an easy case to argue given how many of them have died, but with a camera it may be more difficult (unless it's a common fault for the camera). In some cases you may need an engineers report to prove that the fault didn't come about through any misuse of your own, and that it simply developed on it's own over time. __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

27-06-2007, 15:21	#4
Jono Nice weak cup of Earl Grey Join Date: Jul 2006 Location: North Yorkshire Posts: 9	Yay grats DP

05-07-2007, 13:02	#5
Dee Combat Spanker Join Date: Jul 2006 Posts: 5,292	Ill be needing this soon, trying to get Dazs camera repaired out of its warranty period

05-07-2007, 13:07	#7
Dee Combat Spanker Join Date: Jul 2006 Posts: 5,292	I might need your help, I suck at confrontations

05-07-2007, 13:10	#9
Dee Combat Spanker Join Date: Jul 2006 Posts: 5,292	Well I wasnt aware of this: • It is the seller, not the manufacturer, who is responsible if goods do not conform to contract. So rather than contact Ricoh, I need to contact the store where Daz bought it first?

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