Complaints, Compliments and general feedback - Page 11

Slinwagh · 03-05-2009, 22:52

Quote:

Originally Posted by Blighter

I have a right mind to write a written complaint to South Eastern after today.

I went to the cinema today to watch a couple of films with my mate, so looked up train times before I went.

The site said there was one at 6 past the hour, every hour.

Anyway, to cut it short, I got to the station and sat down (at 5:45ish).

20 minutes later... no train.
30 minutes later... no train.

By now its 6:15 and the train should have been there 9 minutes ago. So I phone up National Rail and they say there aren't any trains running at all?! WTF?!

There wasn't any signs or anything at the unmanned station, and the electric board thing just said "Welcome to Cuxton".

I thought you had your own application for looking up train information.

Blighter · 03-05-2009, 22:58

Quote:

Originally Posted by Slinwagh

I thought you had your own application for looking up train information.

I do, and that's what I used

Just directs the search to the NR website

Mark · 03-05-2009, 23:07

Does it do live train times? My usual source for those has been broken for the last month. That's cause for complaint in my book. :/

BBx · 05-05-2009, 14:00

Southeastern are complete BS... don't get me started!

And yet I am seeing posters displaying 'an outstanding service of delivery' what rubbish! None of the trains are on time in the morning.

BB x

Blighter · 05-05-2009, 20:08

or any other time of the day...

jmc41 · 07-05-2009, 07:06

Often mean to complain and never get around to it, however I have started over bad food, in supermarkets that is.

Most recent example, Sunday afternoon I buy a bag of apples, being fed up with soft tasteless ones I got some slightly more expensive ones. Come Monday I take one out and not only is there a small hole in the side but upon taking a knife to it looks rotten to the core. And the top is squigy brown / moudly.

Still, got a complete refund and kept the rest of the bag which is something

Lana · 10-05-2009, 02:25

my sister stayed at the disneyland hotel, and had a bad experience (a door broke off and fell on her daughter, and the employees were extremely unhelpful in regards to a first aid kit, and then when she asked for a manager it took 3 days for one to get back to her and two days for the door to be fixed) and she complained. She studied travel industry management in school so she was able to highlight the laws broken and rules of the trade they didn't follow in the situation.

She ended up writing in a letter, and the reply was so polite and offered her a free room for her next stay, etc. They are going again later this month and the manager told her to contact him upon arrival so he could be sure to take extra good care of them.

I think complaints are important, but compliments are so much harder to come by! I try to compliment people who have helped me as I come across them, and companies when I have the opportunity.

Blighter · 10-05-2009, 16:39

^^ I agree. A customer was leaving the other day and turned around and said:

"You know what, whenever I come here the staff are always so polite and friendly". Then walked out.

Was quite taken back because nobody ever compliments people nowadays.

Haly · 19-06-2009, 13:30

Rather happy with Nandos at the moment

Me and my Mum went there last Bank Holiday for a treat. We both had chicken burgers, but mine had a rather large bone in it. I wasn't too bothered (figured these things happen although it was still a bit bleh) but once we finished our meals and went to order desserts, we were told that essentially they had no desserts due to supplier problems. :/ Staff seemed pretty uninterested in the disappointment.
Anyway, only minor things but still bugged me a bit. We don't get to go out for food very often and we'd gone specifically to cheer ourselves up a bit, so it did dampen the trip a bit.
So I emailed them just to explain how we felt a bit disappointed, and we normally love Nandos etc. Just had a long letter today apologising for it all (although I had to laugh at the 'Bones naturally occur in chicken' line well duh

) and most lovely of all: a voucher for a free full platter

\o/
Whole chicken and two large sides will be huuuuuuge for us so that's excellent

Glad I got round to emailing as I'm awful at contacting companies about anything.

Dee · 19-06-2009, 13:58

It pays off to have a moan Jen, well done

05-05-2009, 20:08	#105
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	or any other time of the day... __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

10-05-2009, 02:25	#107
Lana Long Island Iced Tea Join Date: Apr 2008 Posts: 242	my sister stayed at the disneyland hotel, and had a bad experience (a door broke off and fell on her daughter, and the employees were extremely unhelpful in regards to a first aid kit, and then when she asked for a manager it took 3 days for one to get back to her and two days for the door to be fixed) and she complained. She studied travel industry management in school so she was able to highlight the laws broken and rules of the trade they didn't follow in the situation. She ended up writing in a letter, and the reply was so polite and offered her a free room for her next stay, etc. They are going again later this month and the manager told her to contact him upon arrival so he could be sure to take extra good care of them. I think complaints are important, but compliments are so much harder to come by! I try to compliment people who have helped me as I come across them, and companies when I have the opportunity. __________________ Ah! Dis is my day of lucky!

10-05-2009, 16:39	#108
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	^^ I agree. A customer was leaving the other day and turned around and said: "You know what, whenever I come here the staff are always so polite and friendly". Then walked out. Was quite taken back because nobody ever compliments people nowadays. __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

19-06-2009, 13:30	#109
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Rather happy with Nandos at the moment Me and my Mum went there last Bank Holiday for a treat. We both had chicken burgers, but mine had a rather large bone in it. I wasn't too bothered (figured these things happen although it was still a bit bleh) but once we finished our meals and went to order desserts, we were told that essentially they had no desserts due to supplier problems. :/ Staff seemed pretty uninterested in the disappointment. Anyway, only minor things but still bugged me a bit. We don't get to go out for food very often and we'd gone specifically to cheer ourselves up a bit, so it did dampen the trip a bit. So I emailed them just to explain how we felt a bit disappointed, and we normally love Nandos etc. Just had a long letter today apologising for it all (although I had to laugh at the 'Bones naturally occur in chicken' line well duh ) and most lovely of all: a voucher for a free full platter \o/ Whole chicken and two large sides will be huuuuuuge for us so that's excellent Glad I got round to emailing as I'm awful at contacting companies about anything. __________________ Halycopter

03-05-2009, 23:07	#103
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Does it do live train times? My usual source for those has been broken for the last month. That's cause for complaint in my book. :/

05-05-2009, 14:00	#104
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Southeastern are complete BS... don't get me started! And yet I am seeing posters displaying 'an outstanding service of delivery' what rubbish! None of the trains are on time in the morning. BB x

07-05-2009, 07:06	#106
jmc41 Absinthe Join Date: Mar 2007 Posts: 1,070	Often mean to complain and never get around to it, however I have started over bad food, in supermarkets that is. Most recent example, Sunday afternoon I buy a bag of apples, being fed up with soft tasteless ones I got some slightly more expensive ones. Come Monday I take one out and not only is there a small hole in the side but upon taking a knife to it looks rotten to the core. And the top is squigy brown / moudly. Still, got a complete refund and kept the rest of the bag which is something

19-06-2009, 13:58	#110
Dee Combat Spanker Join Date: Jul 2006 Posts: 5,292	It pays off to have a moan Jen, well done