Complaints, Compliments and general feedback - Page 18

Knipples · 04-09-2009, 10:39

Does anyone need a handbag so they can bitchslap eachother?

Will · 04-09-2009, 10:47

Quote:

Originally Posted by Wryel

Don't sniff too hard or Will will write you a letter claiming compensation for his pheromones.

Now those I'm happy to share!

BBx · 11-09-2009, 15:30

Dear BBx,

Thank you for your email. I am afraid that currently we have no plans to
reintroduce the chicken and bacon Caesar salad.

We are keen to offer an excellent and balanced range of food and drink,
and so we are constantly reviewing individual products to make sure
they're still popular with our customers. If we find something isn't
selling well in our stores, we have no alternative but to replace it, at
least for the time being.

I understand how frustrating this can be, but we are grateful that you
have taken the time to let us know how you feel about this particular
item.

I have passed your comments onto our food buying team who are
responsible for reviewing what food products we sell. They find all
customer feedback extremely useful and will give your comments careful
consideration.

Thank you again for taking the trouble to contact us. I do hope you will
continue to purchase and enjoy food from our stores in the future.

Kind Regards,
Suzanne Purdie

Customer Advisor
Customer Service Team

Thanks for nothing Suzie!

BB x

leowyatt · 11-09-2009, 15:34

Don't get Kitten started on M&S food

Haly · 15-10-2009, 18:05

Half complaint, half compliment!

Had some problems with VirginMedia today. Short version: they charged us more than usual this month, so my Mum phoned to enquire and the woman in the overseas call centre refused to talk to her because only my Dad was named on the account! We'd changed the names around last May after my Dad died but this woman was adamant that she couldn't talk to my Mum and that she had to send the death certificate off again. She was really rude and unpleasant about it all, which made my Mum very upset.

Then me very angry.

I ranted about it on Twitter and VirginMedia's twitter picked up on this and asked me to mail them. Emailed what had happened, they apologised and offered to phone me at a time convenient to me to sort things out.

A little while ago, a very nice bloke phoned up to apologise profusely. Said that everything had been corrected (seems someone had screwed up changing names over and had only changed the billing address not the account holder's name) and was very genuine and sympathetic. Plus gave us a small credit for the next few months.

Been told any more problems and I can email him directly so very good service in the end!

Knipples · 15-10-2009, 18:20

They were covered on Watchdog recently, and someone even produced a You Tube song (when they were still billing people who had passed away) which was aired on the show, so its good to see they have now realised what planks they were being, and rectifying problems like this quickly.

Tak · 15-10-2009, 20:24

Oh Jen

NTHell did a similar thing to me when Dad died - originally I was willing to pay any outstanding bills but after the hassles I received from them, I remember telling someone to take a fcuking ouija board to the crem if they wanted even a penny off that account. My "dad" still got letters even after that - they got burnt on my nans fire.

Haly · 15-10-2009, 20:32

*hugs Tak*
Sounds like they've done this a lot

Certainly drains you after a day of emotion like that! Hopefully they'll gradually learn their lesson. I'm just glad my Mum had me to talk to about it, must be even worse for more vulnerable people on their own. :/

Mark · 15-10-2009, 20:39

They do seem rather adept at it, it seems.

Maybe I need to get a twitter account and post my problem then. Virgin Media do insist on keeping sending me junk mail. I'm going to do the carrot and stick next - a letter saying that if they agree to stop I'll consider becoming a customer when current contract runs out, and if they don't, I'll beat them over the head with MPS regulations.

Knipples · 26-10-2009, 15:45

I just popped into tescos to buy a few bits, and as I walked past the freezer section, I noticed that Ben and Jerrys was on special offer, and was down to only £1 a tub. There was a tesco employee in the next freezer down so I said "Is the Ben and Jerrys really only a pound?" She checked the label and said "if its there then it is yes" .......cue me grabbing two!

Got to the checkout and it came in it £3.98 (its usual price) "I said its on special and is down to only a pound, I checked with the lady in the aisle."

Man goes off, comes back and says, "someones put it in the wrong place, its the small tubs that are £1, but because its there we will honour it"

Bargain, I get two tubs for £2, a saving of almost 6 quid!!!

He did say he would be sending someone to the aisle to move them as soon as he could though!

Moral of the story....I should have got ten!!!!

11-09-2009, 15:30	#173
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	M&S Dear BBx, Thank you for your email. I am afraid that currently we have no plans to reintroduce the chicken and bacon Caesar salad. We are keen to offer an excellent and balanced range of food and drink, and so we are constantly reviewing individual products to make sure they're still popular with our customers. If we find something isn't selling well in our stores, we have no alternative but to replace it, at least for the time being. I understand how frustrating this can be, but we are grateful that you have taken the time to let us know how you feel about this particular item. I have passed your comments onto our food buying team who are responsible for reviewing what food products we sell. They find all customer feedback extremely useful and will give your comments careful consideration. Thank you again for taking the trouble to contact us. I do hope you will continue to purchase and enjoy food from our stores in the future. Kind Regards, Suzanne Purdie Customer Advisor Customer Service Team Thanks for nothing Suzie! BB x

11-09-2009, 15:34	#174
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	Don't get Kitten started on M&S food __________________ "Dr Sheldon Cooper FTW!"

15-10-2009, 18:05	#175
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Half complaint, half compliment! Had some problems with VirginMedia today. Short version: they charged us more than usual this month, so my Mum phoned to enquire and the woman in the overseas call centre refused to talk to her because only my Dad was named on the account! We'd changed the names around last May after my Dad died but this woman was adamant that she couldn't talk to my Mum and that she had to send the death certificate off again. She was really rude and unpleasant about it all, which made my Mum very upset. Then me very angry. I ranted about it on Twitter and VirginMedia's twitter picked up on this and asked me to mail them. Emailed what had happened, they apologised and offered to phone me at a time convenient to me to sort things out. A little while ago, a very nice bloke phoned up to apologise profusely. Said that everything had been corrected (seems someone had screwed up changing names over and had only changed the billing address not the account holder's name) and was very genuine and sympathetic. Plus gave us a small credit for the next few months. Been told any more problems and I can email him directly so very good service in the end! __________________ Halycopter

15-10-2009, 20:24	#177
Tak L'Oréal Join Date: Jul 2006 Location: Portsmouth Posts: 9,977	Oh Jen NTHell did a similar thing to me when Dad died - originally I was willing to pay any outstanding bills but after the hassles I received from them, I remember telling someone to take a fcuking ouija board to the crem if they wanted even a penny off that account. My "dad" still got letters even after that - they got burnt on my nans fire. __________________ The look on your face when a toddler rips out your heart and shows it to you? Priceless.... For everything else, there's FWOOSH!

15-10-2009, 20:32	#178
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	hugs Tak Sounds like they've done this a lot Certainly drains you after a day of emotion like that! Hopefully they'll gradually learn their lesson. I'm just glad my Mum had me to talk to about it, must be even worse for more vulnerable people on their own. :/ __________________ Halycopter

15-10-2009, 20:39	#179
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	They do seem rather adept at it, it seems. Maybe I need to get a twitter account and post my problem then. Virgin Media do insist on keeping sending me junk mail. I'm going to do the carrot and stick next - a letter saying that if they agree to stop I'll consider becoming a customer when current contract runs out, and if they don't, I'll beat them over the head with MPS regulations.