Stupid PC World, stupid Techguys, lucky me - Page 2

Fayshun · 02-03-2009, 13:55

Fraud?

Matblack · 02-03-2009, 14:19

Quote:

Originally Posted by Fayshun

Fraud?

Is it? How so?

MB

Fayshun · 02-03-2009, 14:21

Quote:

Originally Posted by Matblack

Is it? How so?

MB

Nah, must be some offence.

I would keep it too, just for compensation for dealing with "The Tech Guys".

Blighter · 02-03-2009, 14:28

Hehe nice

Matblack · 02-03-2009, 14:29

Quote:

Originally Posted by Fayshun

Nah, must be some offence.

I would keep it too, just for compensation for dealing with "The Tech Guys".

I think for it to be fraud you need to deliberately seek to defraud someone and as I haven't I don't think I can be done for anything. The only thing is if they ask for it back which I could tollerate to be honest.

What I did find interesting is the number of these units which they seem to be selling refurbished, seems I'm not the only person something like this has hapened to and I presume others have decided to either get their money back or plump for a different model when they returned it.

You know what if I got a free PC everyy time I dealt with PC World/ The Techguys, I'm still not sure I would

MB

Mondo · 02-03-2009, 14:33

Its not Fraud, it might be theft.

It comes down to dishonesty, at the moment it's not, but if you keep it, it would be as you have acknowledged that by getting the £280 credit the matter is closed. So any subsequent bonus does not belong to you anymore. It doesn't come under Unsolicit Goods either as you are aware of the netbook being repair.

That's my 2 cents anyway.

NokkonWud · 02-03-2009, 15:11

Jackpot. I know someone who had the exact same thing happen, then didn't realise.
It doesn't fall under any law I believe, it qualifies as a replacement (which was received) and also under a sale (the voucher).

If they ask for it back I believe they are entitled to it should you have received a replacement netbook as well as a replacement, but as you have technically sold it back for a refund I believe they are entitled to let you have that money, nor can they ask for the used netbook back. It's a catch 22. At least that's what I seem to remember from a similar case.

Well done.

Wryel · 02-03-2009, 15:11

I have to admit to working for PC Servicecall for a short while and the laptop repair service was one of the worst things about it. Whenever someone called to chase their laptop repair I just prayed it was over 28 days as I knew the person would kick off otherwise.

Blighter · 02-03-2009, 15:16

Laptop repairs are always a pain in the arse. I know that and I've never dealt with them before

phykell · 02-03-2009, 15:23

If I were you, I'd email them and explain what's happened, just because it's the right thing to do IMO.

You could always tell them that they have 30 days to arrange pickup of the hardware or you'll charge a fee for storage.

02-03-2009, 13:55	#11
Fayshun Rocket Fuel Join Date: Jun 2006 Location: Adrift in the Orca Posts: 6,845	Fraud? __________________ We must move forward not backward, upwards not forward, and always twirling, twirling, twirling...

02-03-2009, 14:28	#14
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	Hehe nice __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

02-03-2009, 14:33	#16
Mondo Absinthe Join Date: Jul 2006 Posts: 2,174	Its not Fraud, it might be theft. It comes down to dishonesty, at the moment it's not, but if you keep it, it would be as you have acknowledged that by getting the £280 credit the matter is closed. So any subsequent bonus does not belong to you anymore. It doesn't come under Unsolicit Goods either as you are aware of the netbook being repair. That's my 2 cents anyway. __________________ My Website / MSN / Email / Flickr / Blog

02-03-2009, 15:11	#17
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	Jackpot. I know someone who had the exact same thing happen, then didn't realise. It doesn't fall under any law I believe, it qualifies as a replacement (which was received) and also under a sale (the voucher). If they ask for it back I believe they are entitled to it should you have received a replacement netbook as well as a replacement, but as you have technically sold it back for a refund I believe they are entitled to let you have that money, nor can they ask for the used netbook back. It's a catch 22. At least that's what I seem to remember from a similar case. Well done. __________________

02-03-2009, 15:16	#19
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	Laptop repairs are always a pain in the arse. I know that and I've never dealt with them before __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

02-03-2009, 15:11	#18
Wryel Absinthe Join Date: Dec 2006 Posts: 1,148	I have to admit to working for PC Servicecall for a short while and the laptop repair service was one of the worst things about it. Whenever someone called to chase their laptop repair I just prayed it was over 28 days as I knew the person would kick off otherwise.

02-03-2009, 15:23	#20
phykell Vodka Martini Join Date: Sep 2007 Posts: 833	If I were you, I'd email them and explain what's happened, just because it's the right thing to do IMO. You could always tell them that they have 30 days to arrange pickup of the hardware or you'll charge a fee for storage. __________________