Returning something broken - Page 2

lostkat · 10-08-2009, 21:09

Don't think there's anything legally you can do about it mate. It's still a warranty and you can still return it, even if it's not from the place you bought it. Argos do a similar thing iirc.

divine · 10-08-2009, 21:09

I think I might actually be a week past the 6 months (that would've been Aug 4th I think).

I'll see how it goes then, i'm not fussed whether it's a refund/replacement, i'd just rather not have to do it by phone as that invariably ends up an utter ball ache. I'm hoping it's just to do with the expiry thing though, as it seems odd both of them would fail in the same way within a week of each other when both were working perfectly with decent battery life right up until this issue.

Psymonkee · 10-08-2009, 22:03

I thought the first 12 months had to be handled by the retailer directly?

divine · 10-08-2009, 22:13

Well that's why i'm asking - the helpline is still directly the retailer as opposed to Acer themselves, it's not in store though.

Blighter · 10-08-2009, 23:41

The Sales of Goods Act 1971 (rev in 1979) states that the RETAILER (not the manufacturer) has to do something about it. They do have the right to offer a repair or replacement instead of a refund though.

Best thing to do if you want the best service, is to go into the store, talk to someone, and be nice - but firm at the same time. If they aren't helpful, then ask to speak their manager (don't use the word "Superior" - that ****es me right off

)

divine · 10-08-2009, 23:49

That doesn't really answer whether i'm entitled to have something done in store or whether they are perfectly within their rights to make me go via their helpline.

Mark · 11-08-2009, 20:15

I don't see why they wouldn't be. It's still the retailer, and they're still 'doing something about it'. Nowhere in the law does it say goods must be returned to the exact point of sale (that would be rather silly - what if the store had closed or you'd moved hundreds of miles away?)

The key with these lines is picking your time. Avoid first thing in the morning, lunch hours, and 5PM to say 8PM.

Grandad · 11-08-2009, 20:26

the store may , if pushed, deal with it but all they will do at best is to send it to the same place for the repair

can't see you would gain anything really

If it's a refund or replacement you are looking for I doubt that will happen at this stage

divine · 11-08-2009, 20:47

Installing Windows RC1 has fixed mine, waiting for my sister to save anything she wants off hers before I try hers.

Seems somewhat odd that the Beta running out meant it began to report the battery incorrectly though...

Mark · 11-08-2009, 21:15

Yes, it does, but the RC is good for seven months or so yet so you should be fine.

10-08-2009, 21:09	#11
lostkat Good Cat Join Date: Jun 2006 Posts: 5,550	Don't think there's anything legally you can do about it mate. It's still a warranty and you can still return it, even if it's not from the place you bought it. Argos do a similar thing iirc. __________________ Oooooh Cecil, what have you done?

10-08-2009, 21:09	#12
divine Moonshine Join Date: Sep 2007 Location: Southampton Posts: 3,201	I think I might actually be a week past the 6 months (that would've been Aug 4th I think). I'll see how it goes then, i'm not fussed whether it's a refund/replacement, i'd just rather not have to do it by phone as that invariably ends up an utter ball ache. I'm hoping it's just to do with the expiry thing though, as it seems odd both of them would fail in the same way within a week of each other when both were working perfectly with decent battery life right up until this issue. __________________

10-08-2009, 22:03	#13
Psymonkee A cat wearing a wet suit Join Date: Sep 2008 Location: St.Andrews Posts: 2,023	I thought the first 12 months had to be handled by the retailer directly? __________________ Sonisphere FMC Code: 1k949178

10-08-2009, 22:13	#14
divine Moonshine Join Date: Sep 2007 Location: Southampton Posts: 3,201	Well that's why i'm asking - the helpline is still directly the retailer as opposed to Acer themselves, it's not in store though. __________________

10-08-2009, 23:41	#15
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	The Sales of Goods Act 1971 (rev in 1979) states that the RETAILER (not the manufacturer) has to do something about it. They do have the right to offer a repair or replacement instead of a refund though. Best thing to do if you want the best service, is to go into the store, talk to someone, and be nice - but firm at the same time. If they aren't helpful, then ask to speak their manager (don't use the word "Superior" - that ****es me right off ) __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

10-08-2009, 23:49	#16
divine Moonshine Join Date: Sep 2007 Location: Southampton Posts: 3,201	That doesn't really answer whether i'm entitled to have something done in store or whether they are perfectly within their rights to make me go via their helpline. __________________

11-08-2009, 20:15	#17
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	I don't see why they wouldn't be. It's still the retailer, and they're still 'doing something about it'. Nowhere in the law does it say goods must be returned to the exact point of sale (that would be rather silly - what if the store had closed or you'd moved hundreds of miles away?) The key with these lines is picking your time. Avoid first thing in the morning, lunch hours, and 5PM to say 8PM.

11-08-2009, 20:26	#18
Grandad Old Git Join Date: Nov 2006 Posts: 2,016	the store may , if pushed, deal with it but all they will do at best is to send it to the same place for the repair can't see you would gain anything really If it's a refund or replacement you are looking for I doubt that will happen at this stage

11-08-2009, 20:47	#19
divine Moonshine Join Date: Sep 2007 Location: Southampton Posts: 3,201	Installing Windows RC1 has fixed mine, waiting for my sister to save anything she wants off hers before I try hers. Seems somewhat odd that the Beta running out meant it began to report the battery incorrectly though... __________________

11-08-2009, 21:15	#20
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Yes, it does, but the RC is good for seven months or so yet so you should be fine.