Xbox 360 help please - Page 2

NokkonWud · 26-06-2007, 00:08

Are you sure it's not the cable? The Component/Composite/Scart are all on the same lead, so it it's at the consoles AV output section it could be that part that's knackered.

Have you tried a VGA cable?
Have you tried booting it without the HDD in?

Short of that it looks like it's the console, if it's not outputting correctly you should still have red-lights of some form though.

Davey_Pitch · 26-06-2007, 00:24

I have two seperate leads, a Scart and a Component lead, both the official ones, neither work :/

Desmo · 26-06-2007, 08:04

Not sure if you did this last night, but to reset the video settings, as the Xbox starts up press and hold Y and then pull the right trigger.

Davey_Pitch · 26-06-2007, 08:42

Quote:

Originally Posted by Desmo

Not sure if you did this last night, but to reset the video settings, as the Xbox starts up press and hold Y and then pull the right trigger.

Yup, tried and failed. I'm pretty sure it's the AV output on the 360 that's gone as I'm not getting any sound any more. I'm still slightly concerned by the lack of red lights (it would almost be reassuring to get them) as it makes me wonder if anything else is wrong.

Davey_Pitch · 26-06-2007, 15:15

Rang up Gameplay, and as expected I got fobbed up with the standard "your console is over a year old, please contact MS" line. I argued the point of the SoGA with him but it seems he has a different interpretation of it than I do. So I figure the best thing to do is to email them, as I can make my point so much better that way.....

Quote:

Hi,

I just spoke to one of your Customer Service agents on the phone regarding my now faulty Xbox 360. He told me that as I've had my 360 for over a year (it was a release day pre-order, order number XXXX) that I would have to contact Microsoft as you only cover the consumer for the year warranty that Microsoft also offer. However, I believe this stance to be incorrect.

As I'm sure you are aware, the Sales of Goods Act 1984 states that my contract is with the supplier, not the manufacturer, so I'm perfectly within my legal rights to contact you regarding a repair or replacement, not Microsoft. I understand that the onus is on me, the consumer, to prove that the console is inherently faulty, and that the fault hasn't occured through some kind of misuse on my part. I'm pretty sure that considering the extremely high number of faulty Xbox's that have been reported in the national press and various other media, proving that the Xbox 360's have an inherent design flaw won't be a problem, especially considering the excellent condition my Xbox is still in (ie, no impact damage or stains that would indicate misuse).

I do know that goods are only expected to last a certain amount of time, and that you may argue that a console may only be reasonably expected to last 18 months or so. However, considering I've still got a working Mega Drive, Playstation 2, Gamecube, and Xbox, I think I could also reasonably argue that a brand new console costing near £400 could be reasonably expected to last me longer than 20 months or so, considering the age of my other consoles.

I'm hoping this situation can be resolved quickly and easily. If you require any more information please let me know.

Regards,

Dave

I'm going to contact MS first to see what they have to say about it. If they (for some reason) offer me a free repair/replacement obviously there's no need to send it, but I'm not going to let Gameplay squirm out of their legal responsibilities if I can help it

Daz · 26-06-2007, 15:16

I'd be going for Gameplay first - if they relent then you'll have a quicker turn around!

Feek · 26-06-2007, 15:23

Are you OK for game saves and achievements and stuff if it has to be replaced?

Daz · 26-06-2007, 15:27

Unlocked achievements are kept on your Live profile sync'd on the web, save games are fine so long as the hard drive is.

The only practical drawback to having a new console is DRM on some of the live content - particularly arcade games. Any purchased content gets 2 licenses - 1 to the live account, and 1 to the console. A replacement console removes the latter, so in order to play those games/that content, the account that bought it must be signed into Live. They are allegedly looking into ways round this now, though I wouldn't expect a fix for quite some time, if at all.

Davey_Pitch · 26-06-2007, 15:55

Considering I'm the only person who bought any games hopefully I'll be fine with the arcade games, but to be honest it's more my 300 hours of Oblivion, 60 hours of Dead Rising etc that I'd hate to lose. Arcade games can be replaced, but I'll be damned if I'm playing the games again to get all my save games back.

Oh, sent the email to Gameplay. May ring back up when I get home and ask to be put through to a supervisor right away instead of being fobbed off by a first line support guy.

Haly · 26-06-2007, 16:08

Good luck with it

26-06-2007, 00:08	#11
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	Are you sure it's not the cable? The Component/Composite/Scart are all on the same lead, so it it's at the consoles AV output section it could be that part that's knackered. Have you tried a VGA cable? Have you tried booting it without the HDD in? Short of that it looks like it's the console, if it's not outputting correctly you should still have red-lights of some form though. __________________

26-06-2007, 00:24	#12
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	I have two seperate leads, a Scart and a Component lead, both the official ones, neither work :/ __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

26-06-2007, 08:04	#13
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	Not sure if you did this last night, but to reset the video settings, as the Xbox starts up press and hold Y and then pull the right trigger. __________________

26-06-2007, 15:16	#16
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	I'd be going for Gameplay first - if they relent then you'll have a quicker turn around! __________________ apt-get moo

26-06-2007, 15:23	#17
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	Are you OK for game saves and achievements and stuff if it has to be replaced? __________________

26-06-2007, 15:27	#18
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Unlocked achievements are kept on your Live profile sync'd on the web, save games are fine so long as the hard drive is. The only practical drawback to having a new console is DRM on some of the live content - particularly arcade games. Any purchased content gets 2 licenses - 1 to the live account, and 1 to the console. A replacement console removes the latter, so in order to play those games/that content, the account that bought it must be signed into Live. They are allegedly looking into ways round this now, though I wouldn't expect a fix for quite some time, if at all. __________________ apt-get moo

26-06-2007, 15:55	#19
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Considering I'm the only person who bought any games hopefully I'll be fine with the arcade games, but to be honest it's more my 300 hours of Oblivion, 60 hours of Dead Rising etc that I'd hate to lose. Arcade games can be replaced, but I'll be damned if I'm playing the games again to get all my save games back. Oh, sent the email to Gameplay. May ring back up when I get home and ask to be put through to a supervisor right away instead of being fobbed off by a first line support guy. __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

26-06-2007, 16:08	#20
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Good luck with it __________________ Halycopter