Complaints, Compliments and general feedback

[Will]

I have written letters to the letting agency, my landlord and my insurance company, all recorded delivery to cover all bases.

I won't be paying rent (certainly not full rent) this month, and will be expecting the Landlady to cover the excess of my contents insurance.

This is going to be interesting...

[Dymetrie]

This morning I had a look at what O2 rewards I could get, turns out I could renew my home broadband to a higher speed, higher price package and get six months free.

Rang up O2 and spoke to a friendly lass who advised me to stay on my current package as it's discontinued but is properly unlimited (not even a FUP) and has no traffic shaping. She then said she'd give me six months free on it anyway.

Hurrah

[divine]

I was just about to say, as i was halfway through your post, nooooo stay on the old package the new ones are cack!

[LeperousDust]

Managed to get a new Flylite bag by just emailing the owner, new bag sent out straight away first class, amazing service!

Just got two free cinema tickets from cineworld for sitting through a film with the worst amp hum i've ever heard in a cinema (can't believe no one else complained!).

Best of all (and saddest most likely) i sent a large email to our head office in london about the state of our staff meals and how i know we don't expect them, but if they were to give us something at least rotate, or choose sensible things (cant be bothereed with detail here there is FAR too much). Low and behold staff menu's have changed for the better!

Trying to get Berghaus to give me a new 24/7 bag after mine just fell to pieces, zips falling off, pockets giving away at lining, it's pathetic really, and i'm only using it to commute! But they appear to be shrugging me off, which is no worry really as i'd already bought a new Mountain Warehouse branded bag which is holding up MUCH better!

[Muban]

Not being able to buy a reduced chocolate bar because it was best before end 09/11. Seriously? I nearly bloody got it too, I had it in the bag and everything then she asked for it back! I didn't say anything to the checkout lady as after all it's not up to her. I am assuming it's either a legal requirement or store policy (Co-op).... but either way it's stupid. Chocolate only one day past its best before date?

I'm more annoyed that they didn't have any non out of date ones for sale :/

[Tak]

Use to be a £5k fine per item for selling a product out of date when I worked at woolies.

[LeperousDust]

I always used to nab things at 10p that were going off that night in the co-op over the road just before they were shutting up shop. I'd be there proper student; with a basket FULL of items just costing £2 Got to know he staff quite well there

[TinkerBell]

Very painful process which started on the 20th of June which has only been sorted out today!

I ordered two pairs of prescription glasses on exclusive eyes website and I had a really quick delivery of just one week for the first pair of glasses and they are great, the second pair I had to wait until the 5th of August for them to finally be delivered. This was after many emails asking where they were and why they hadn't arrived. On the website it clearly states that the glasses would take 5 working days to be delivered for single vision glasses. So as you can imagine I was pretty annoyed.

I then had a phone conversation with a "manager" who was quite frankly rude, and didn't see why I was so annoyed, she refused to give me any kind of refund because they had been delivered! Even if it did take a month and a half.

So I sent another email and they agreed to send me a 20% refund on the total cost of the glasses processed within 5-6 working days, this was on the 10th of August.

I have had to send 6 more emails since that point as I had not received any refund, each time they said they would try again. Finally today I got the refund!! Absolute madness.

So with Quidco and the refund I have only spent £105 on two pairs of designer glasses.

[BBx]

My experience of booking a group booking for 24 people for 3 nights at the Anwaj Rotuna Hotel, Dubai.

RAGE!!!

Dear Analyn,

A) My original query was for 3 nights and I was quoted incorrectly by Lourdes for 2 nights... as far as I was concerned the price quoted was for 3 nights. The booking said 13th – 15th October – in the UK that means 13th, 14th, 15th = 3 nights - as clearly stated on my email (this was attached). Luckily I queried this before the group set off.

B) Then I get emailed two options:

“1) amend their arrival date on the 14.10.11 early in the morning however as I have mentioned on my previous mail that it will be subject to the availability and breakfast will be chargeable

2) amend their check-out date on the 16.10.11 but the guests has to settle the 15th night charges.”

So I opt for option 1 and am then told:

“At this state, let’s stick on the original reservation from the 13th Oct which was mentioned in the contract so they will have the room once they arrived early in the morning as we won’t be able to confirmed the early check-in and we can extend their stay on the 15th night however it will be on their own account as we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group.”

So I am given two options – of which I choose one, which is then refused ??? This is very poor business acumen and no way to treat a paying client – you cannot offer a client two options and then change your mind on the one that has been chosen?!

C) Then I am told that we may not be able to check in at 8am on arrival due to availability where in an earlier email you state:

“we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group”

Therefore the rooms should be available for us to check in to??

D) Then I am informed that:

“it is clearly mentioned on the contract that 100% cancellation charges is applicable if the booking is cancelled or amended on or between October 1 and October 13,2011.”

I would have hoped that after all of the problems that a simple clause like this would not have even be raised.

So after an intial mistake by an employee of the Amwaj Rotana Hotel, – not my mistake at all – my company is being penalised.

I cannot believe how uncompromising, unaccommodating and inflexible your company has been with our booking when, if your colleague had initially correctly quoted us for 3 nights we would not be in this position.

Unfortunately I will be reconsidering my options next time I have a group booking such as this or if people ask for recommendations of hotels to stay at in Dubai.

I am shocked that you cannot be more accommodating with your business partners.

Regards,

BB x

I haven't pressed the send button yet.... I still have the rage and there is far too many "!" and "?" GRRRRRR!

[Kitten]

Originally Posted by BBx

My experience of booking a group booking for 24 people for 3 nights at the Anwaj Rotuna Hotel, Dubai.

RAGE!!!

Dear Analyn,

A) My original query was for 3 nights and I was quoted incorrectly by Lourdes for 2 nights... as far as I was concerned the price quoted was for 2 nights. The booking said 13th – 15th October – in the UK that means 13th, 14th, 15th = 3 nights - as clearly stated on my email (this was attached). Luckily I queried this before the group set off.

B) Then I get emailed two options:

“1) amend their arrival date on the 14.10.11 early in the morning however as I have mentioned on my previous mail that it will be subject to the availability and breakfast will be chargeable

2) amend their check-out date on the 16.10.11 but the guests has to settle the 15th night charges.”

So I opt for option 1 and am then told:

“At this state, let’s stick on the original reservation from the 13th Oct which was mentioned in the contract so they will have the room once they arrived early in the morning as we won’t be able to confirmed the early check-in and we can extend their stay on the 15th night however it will be on their own account as we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group.”

So I am given two options – of which I choose one, which is then refused ??? This is very poor business acumen and no way to treat a paying client – you cannot offer a client two options and then change your mind on the one that has been chosen?!

C) Then I am told that we may not be able to check in at 8am on arrival due to availability where in an earlier email you state:

“we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group”

Therefore the rooms should be available for us to check in to??

D) Then I am informed that:

“it is clearly mentioned on the contract that 100% cancellation charges is applicable if the booking is cancelled or amended on or between October 1 and October 13,2011.”

I would have hoped that after all of the problems that a simple clause like this would not have even be raised.

So after an intial mistake by an employee of the Amwaj Rotana Hotel, – not my mistake at all – my company is being penalised.

I cannot believe how uncompromising, unaccommodating and inflexible your company has been with our booking when, if your colleague had initially correctly quoted us for 3 nights we would not be in this position.

Unfortunately I will be reconsidering my options next time I have a group booking such as this or if people ask for recommendations of hotels to stay at in Dubai.

I am shocked that you cannot be more accommodating with your business partners.

Regards,

BB x

I haven't pressed the send button yet.... I still have the rage and there is far too many "!" and "?" GRRRRRR!

Ggrrrrrrr ~ frustrating! Although in para 1, Did you mean 'as far as I am concerned, the price quoted was for 3 nights?' You said 2. x

I would think that 13~15th was 2 nights, checking out on the 15th, but if you said what you wanted in the email attached then there is no excuse, it's just sloppy.