Complaints, Compliments and general feedback - Page 29

BBx · 20-03-2012, 15:05

River Island have a very bad stock control system!!!

BB x

Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP

Pheebs · 21-03-2012, 01:35

Poop to them!

Reminds me, we bought some taste the difference grapes the other day only to find a spidey web in it. Upon putting them away carefully (was nomming them on a car trip out) and returning home... we find this little bad boy: Sac Spider (Venomous!)

Needless to say we returned him to Sainsburys and he's been sent off for analysis! We were given a £10 voucher buuut I will be kicking up a fuss!

Kitten · 21-03-2012, 09:48

WTF!

jmc41 · 21-03-2012, 15:52

Quote:

Originally Posted by BBx

River Island have a very bad stock control system!!!

BB x

Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP

To be fair having worked for various retail outlets I'm rarely suprised by bad stock control. The computer numbers rarely resemble reality, so many times we had a customer ask have you got x only to say probably not as the system only shows 3! One stocktake we wrong out about 22k of stock that the system said we had, that had vanished

I always get stores to check and hold an item now. Of course this is kinda the opposite... But I know our 22k was offset by the discovery of things that no machine knew of.

That Sainos spider sounds very bad. That's a head office call for muchos vouchers and a proper apology me thinks!

Pheebs · 22-03-2012, 16:17

Called and they're still awaiting analysis!

This was the bugger:

Just tweeted Sainsburys as not impressed with their response! See what they say eh?

Dymetrie · 27-03-2012, 21:19

Any update, Ms Pheebs?

Today I rang up O2 and, cheekily, asked them if I could get a free upgrade 2 months early...

Tomorrow I will be receiving my brand spanking new Galaxy S2

I was quite impressed!

Pheebs · 27-03-2012, 21:40

Nice one Dym dym!

Won't probably hear anything until end of this week

Just complained about a shed we bought too.. .the roof was made up of 1/2inch thick board (this is for a 10x12foot shed) which was so thin the tacks came through and it's now saggy like an old ladys love bits.

After kicking up muchos fuss (I was initially told it wasn't their problem) we're now getting a new roof delivered which is tongue and groove and I'm working on compensation!

BBx · 27-03-2012, 21:54

Quote:

Originally Posted by Dymetrie

Any update, Ms Pheebs?

Today I rang up O2 and, cheekily, asked them if I could get a free upgrade 2 months early...

Tomorrow I will be receiving my brand spanking new Galaxy S2

I was quite impressed!

Did they add the two months to your new contract?

That's what Orange said they would do with mine

BB x

Dymetrie · 28-03-2012, 05:07

Nope.

Brand new 24 month contract and the remaining 2 months on this one have been disappeared

BBx · 20-04-2012, 10:54

BT are impossible... they want me to jump through hoops for the sake of £1.50??

Well ok then

This is the complaint I submitted on the BT website.

"On Sunday 8th of April I used a payphone at Island Gardens, London at about 4.45pm. My mobile had run out of battery so I had to use the payphone.

The payphone took my 60p and ejected my 10p. I had another £1 which I used but as I hung up the phone when before it was connected it took my money.

I called 100 to report the faulty phone and was told that I could get a refund and would I like a reverse charged call.

I was told that the reverse charge call would cost me. Given that I was stranded I was surprised as a BT customer that I couldn't have been connected to a landline number for free.

Having already given BT £1.50 of my own money I was a bit upset to be told that I would have to give another £3 for a reverse charge call as well.

I was quite distressed at the end of the conversation and shocked that I could not be connected to a landline free of charge.
Thanks"

I have since had a letter asking for:

1) The number of the telephone kiosk from where the call was made.
2) The telephone number you were calling or the type of call you were making.
3) The coins which were inserted into the box.
4) Any message which showed on the phone or a brief description of what happened when the money was lost.

Seriously.

As a result of this ridiculous procedure I have opted out of all of their mailshots and sales calls, which are pointless anyway when they continue to try to flog me broadband for £26 or whatever a month when I get it for free.

Nobs!

BB x

21-03-2012, 01:35	#282
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Poop to them! Reminds me, we bought some taste the difference grapes the other day only to find a spidey web in it. Upon putting them away carefully (was nomming them on a car trip out) and returning home... we find this little bad boy: Sac Spider (Venomous!) Needless to say we returned him to Sainsburys and he's been sent off for analysis! We were given a £10 voucher buuut I will be kicking up a fuss! __________________ http://www.spiffingdesigns.co.uk

21-03-2012, 09:48	#283
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	WTF! __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

22-03-2012, 16:17	#285
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Called and they're still awaiting analysis! This was the bugger: Just tweeted Sainsburys as not impressed with their response! See what they say eh? __________________ http://www.spiffingdesigns.co.uk

27-03-2012, 21:19	#286
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Any update, Ms Pheebs? Today I rang up O2 and, cheekily, asked them if I could get a free upgrade 2 months early... Tomorrow I will be receiving my brand spanking new Galaxy S2 I was quite impressed! __________________ Khef, Ka and Ka-Tet....

27-03-2012, 21:40	#287
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Nice one Dym dym! Won't probably hear anything until end of this week Just complained about a shed we bought too.. .the roof was made up of 1/2inch thick board (this is for a 10x12foot shed) which was so thin the tacks came through and it's now saggy like an old ladys love bits. After kicking up muchos fuss (I was initially told it wasn't their problem) we're now getting a new roof delivered which is tongue and groove and I'm working on compensation! __________________ http://www.spiffingdesigns.co.uk

20-03-2012, 15:05	#281
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	River Island have a very bad stock control system!!! BB x Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP

28-03-2012, 05:07	#289
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Nope. Brand new 24 month contract and the remaining 2 months on this one have been disappeared __________________ Khef, Ka and Ka-Tet....

20-04-2012, 10:54	#290
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	BT are impossible... they want me to jump through hoops for the sake of £1.50?? Well ok then This is the complaint I submitted on the BT website. "On Sunday 8th of April I used a payphone at Island Gardens, London at about 4.45pm. My mobile had run out of battery so I had to use the payphone. The payphone took my 60p and ejected my 10p. I had another £1 which I used but as I hung up the phone when before it was connected it took my money. I called 100 to report the faulty phone and was told that I could get a refund and would I like a reverse charged call. I was told that the reverse charge call would cost me. Given that I was stranded I was surprised as a BT customer that I couldn't have been connected to a landline number for free. Having already given BT £1.50 of my own money I was a bit upset to be told that I would have to give another £3 for a reverse charge call as well. I was quite distressed at the end of the conversation and shocked that I could not be connected to a landline free of charge. Thanks" I have since had a letter asking for: 1) The number of the telephone kiosk from where the call was made. 2) The telephone number you were calling or the type of call you were making. 3) The coins which were inserted into the box. 4) Any message which showed on the phone or a brief description of what happened when the money was lost. Seriously. As a result of this ridiculous procedure I have opted out of all of their mailshots and sales calls, which are pointless anyway when they continue to try to flog me broadband for £26 or whatever a month when I get it for free. Nobs! BB x