Complaints, Compliments and general feedback

[Dymetrie]

As an aside to the BT battle going on above (incidentally, I agree with both sides. It should have been resolved at initial point of contact, BUT(!!!) Tink is completely correct that it's not always as simple as people think and there is a lot of process and expense involved in trying to make something that simple), here's my three for the week

THE GOOD:

Apple.

They're replacing Mrs Dym's 6 year old iPod nano (1st Gen) which is battered, bruised, and barely working; with a brand new iPod nano (6th Gen) as part of their recall programme (something to do with faulty batteries, not that Mrs Dym's iPod has ever suffered from that) FOR FREE!

I am impressed and a little jealous (not that I have any use for an iPod nano, other than as a fancy watch ).

THE BAD:

The service in the Hampstead branch of Pizza Express on Sunday. The waiter was rude, intrusive and downright incomprehensible (mumbling away and looking pissed off that we couldn't understand his sibilant utterings when he spoke perfectly to his colleagues). Complaint has been made via the internetwebs and we shall see what occurs.

THE UGLY:

Samsung Kies.



That is all

[Tiggy]

Just wanted to say that when I posted just over an hour ago, for some reason the last post in the thread that I could see was Tink's post at 14:02

[Zico]

Perhaps I should step in and offer to take some heat off of TinkerBell .

I work for the Local Government, more specifically I work for the Local Highway Authority, more specifically I work for the Streetworks/Roadworks team.

I have the great task of dealing with people who get cheesed off by works on the highway and can’t quite comprehend that certain works are required to keep there homes heated, lit and watered. If they have to take a few minutes out of there day to go round a closure or sit at some temporary lights, damn us and all those who work on the highway to hell!!

[Knipples]

Dym, just to say if the ipod shes getting is the tiny square one, they're a bit poo. I went through two of them in a couple of months because there's no proper way to turn them off, and so the battery runs out in no time.
I ended up going back to the 5th(?) generation one (with the radio and camera) because I was so fed up with it being utterly rubbish.

Hope you had a different experience, but if they're offering her a brand new one, i'd avoid the teeny one like the plague. I'm not the only one that had the same problems if you wanna go google it.

[Dymetrie]

Well I'm no longer jealous

Could you expand on how long 'no time' is, though?

There's no choice on the replacement, and considering she already has an iPhone then it will most likely only be used when she goes out running, so a short battery life shouldn't matter.

[Knipples]

Originally Posted by Dymetrie

Well I'm no longer jealous

Could you expand on how long 'no time' is, though?

There's no choice on the replacement, and considering she already has an iPhone then it will most likely only be used when she goes out running, so a short battery life shouldn't matter.

Like an hour at a time, I had two so it wasn't just a dodgy one. You know on the regular ones they have the play button you press down and hold to turn it off, well because there are no "buttons" other than the one on the top which just turns the screen off, then you cant turn it off, or lock the screen to stop it turning itself on permanently. Maybe they've sorted it since with a software update, but if you google issues with 6th gen ipods, it used to come up as a common issue.

[Muban]

I've got one of those ipods and mines been fine so far (only had it a month). Though I appear to be able to switch mine off if I want to. It certainly doesn't come on unless I want it to and I've had no problems with battery life. That said I did a software update on it before I used it for the first time.

[Knipples]

Originally Posted by Muban

I've got one of those ipods and mines been fine so far (only had it a month). Though I appear to be able to switch mine off if I want to. It certainly doesn't come on unless I want it to and I've had no problems with battery life. That said I did a software update on it before I used it for the first time.

Hopefully that sorted it then, as it was like a major fault issue at the time.

Glad yours is fine Mubs, I had mine like about a year ago.

[Dymetrie]

Originally Posted by Someone on the Apple forums, yesterday

Turning iPod nano off completely and turning it on again

Hold down the Sleep/Wake button for several seconds to turn iPod nano off completely.

Note: If the iPod nano (6th generation) is showing that it's charging or attached to a powered accessory or cable, you cannot turn off the iPod until you detach the accessory or cable from the device.

To turn iPod nano back on, hold down the Sleep/Wake button for a few seconds.

Looks to have been sorted...

[LeperousDust]

Originally Posted by Dymetrie

THE BAD:

The service in the Hampstead branch of Pizza Express on Sunday. The waiter was rude, intrusive and downright incomprehensible (mumbling away and looking pissed off that we couldn't understand his sibilant utterings when he spoke perfectly to his colleagues). Complaint has been made via the internetwebs and we shall see what occurs.

Push hard, if it's anything like Zizzi, and I say that meaning it is, since it's owned by Gondala Group, they respond very well. Likely hood is you'll get a free meal. But make sure you're heard on their facebook page, or their feedback form on the receipt, then they'll probably take it to email at the minimum. Someone will get HELL for it in that branch (i've seen it happen) but you'll get your way

It's just more annoying for me when it's clearly a moaning arse customer who just cant get their own way and complains lackadaisically yet I get a bollocking for it!

Dont wanna give them excuses but the companies are generally missmanaged in my experience, understaffed quite badly in most cases. But managers hands are tied to strict budgets based on sales. Even the best managers can't get it perfect, and the bad ones, well haha i'm going through that right now!

Hope you didnt pay full price anyway! Always a voucher or deal going with them, or use a tastecard

Originally Posted by Dymetrie

THE UGLY:

Samsung Kies.

It is an unnecessary piece of software though, i've pretty much avoided using it ever since i purchased my Galaxy S in August '10!