Complaints, Compliments and general feedback

[Dymetrie]

Originally Posted by LeperousDust

stufs

Yup, am now in communication with them through the online feedback thingy (no bookface, here!)

In another story...

I just called our IT service desk to ask for Telnet to be enabled on my laptop (it was recently upgraded to windows 7), and the person I spoke to didn't know what it was!!!!

[Kitten]

:O

[Pheebs]

lol dym!! Insane!


Quick update as I'm flying out the door to Sainsburys... the lab came back with the results on the spider!

First phonecall... they said it was a normal non-poisonous orb spider and that it had been hard to identify as it was badly damaged from what they believe may have been a wasp attack. I said "Nooo... that's not right... the spidey was fully intact and I'm pretty sure it wasn't ordinary" and requested the specimen to be sent back which they agreed to do so.

Second phonecall two days later: "We have to eat some humble pie... the lab took a second look at the spider and you were right. It is a Sac Spider from South Africa and is very venomous. It would leave you with a fever and scarring should it have bitten you."

Baddaboom!

We knew it!

They've given us a £150 gift voucher. Shopping time!

[Desmo]

Bargain

[LeperousDust]

[Kitten]

I just got this email about a bill I got for a Physio session I cancelled by email...tone really annoyed me. Felt really passive-aggressive, he's basically saying I didn't cancel but he's doing me a favour by refunding the invoice?

I have reviewed your patient details and unfortunately we have no record of your original telephone conversation to cancel your physiotherapy session on 5th March 2012, as such your absence from the appointment was marked a "Did Not Attend" and you were charged the full amount for the appointment in absentia in line with Hospital invoicing policy. After discussion with the Physiotherapy Department and given your insistence that you did contact the Hospital in advance of the session I will credit the invoice back to you account today.

Please accept our sincere apologies for any inconvenience that may have been caused.

Grrrrrrr. So 'I think you're lying but I can't prove it'.

[Garp]

We received our first electricity bill for the new place.

$50 electricity (not used much, don't have most of our stuff set up yet)

$150 installation fee. WTF? Electricity was already installed, no one came out to do a meter check or anything. They seriously billed us $150 to change a billing name / details.

Kari phoned them on Friday, barely got the words "There's an unreasonable installation charge" out of her mouth before the customer service rep said "Oh yes, we'll cancel that".

Don't ask, don't get. But damn that really doesn't say much positive about the company. "Let's see what we can get away with"

[Knipples]

Interested to get others opinions, I know a few of you have chipped in on facebook already

Went to put some rubbish in my dustbin yesterday, and noticed some papers in the bottom, upon further investigation I discovered it was 20+ bundles of junk mail (3 different leaflets packaged up together) that had been dumped in my bin.

Rang Royal Mail who duly took my address and phone number and said they would pass it on to the sorting office manager because I felt it wasn't on for them to have been dumped in my bin.

They phoned me this morning and are coming to my house tomorrow morning because (in their words) they take this sort of thing seriously and want to take a witness statement.

I stated I did not want anyone losing their job, just that it wasn't really on for that amount of junk mail to be put in my bin. I said if he or she hadn't wanted to carry it, then they could have put it in my recycling bin instead.

However i've had a few people (no one on here) criticizing me for "dobbing them in." The way I see it is that the post man/lady didn't do their job properly and if I didn't do my job properly i'd be in trouble. What's to say they don't start dumping people's mail next?

Be interested to see what others would have done in my position?

[SidewinderINC]

I have done the same in the past, and have the same feelings as you - if I do my job poorly I get pulled up for it, why shouldn't everyone?!

[vix]

I'd have done the same. They have a job to do, someone else might really want to do their job if they don't want to.