Complaints, Compliments and general feedback - Page 35

Kitten · 02-10-2013, 22:16

I've said it to you before but you know some utter gob****es on FB. Sod the footy, get rid!

Knipples · 02-10-2013, 22:22

Not football related this time. One of my best mates younger brother and his husband to be were the main culprits

Kitten · 02-10-2013, 23:21

Whatever. They need binning!

Knipples · 03-10-2013, 03:42

Quote:

Originally Posted by Kitten

Whatever. They need binning!

Best mates bro has deleted me (shame that) and I've put his other half so he can't see status updates etc.

Nutcase · 03-10-2013, 18:51

You've done nowt wrong.

Knipples · 03-10-2013, 19:39

Well I had an area manager and the sorting office manager in my house just after 7 this morning.

They asked me to write a statement of how I found the leaflets, they also took photos of the pile of them, and also of where the bin was.

I said I didn't want anyone to be losing their job, their response to that was that they had evidence he had done it before, which is why they were taking it so seriously.

volospian · 04-10-2013, 08:25

Nah, you did the right thing. Look at it this way, while "junk mail" is a pita for most of us, the mail companies make a lot of money out of it, and the companies that generate it expect a level of service. They're paying to have their stuff delivered, not slung in a bin, and as a manager of the service provider, or even another employee of the service provider, you'd want to know if someone down the chain is risking your business by not delivering the goods, excuse the pun.

I wouldn't worry about the person losing their job either. Companies generally have to discipline their staff before they can dismiss them. If this person has done something wrong that affects the company and their clients then that person needs to understand that, and a disciplinary hearing may give them a warning about their conduct. If they have repeatedly done his sort of thing... well, you can't polish a t**d, as they say and if someone is stupid enough to repeatedly do what they've been told not to, they don't deserve the job. Give it to someone who will be grateful for the employment.

Mark · 04-10-2013, 23:38

Agree with everyone else. We may all hate junk mail, but Royal Mail are paid good money to deliver it, and if they don't then that's breach of contract, which is why they expect their postmen to deliver it and take it seriously when they don't.

If the postman is a repeat offender then that's just asking for it. Certainly not your fault if they get a disciplinary procedure thrown at them.

Stan_Lite · 24-10-2013, 19:58

Was pleasantly surprised with good service at Halfords today. I bought a car battery from them about 18 months ago and everything was fine until a few days ago when the car wouldn't start. It sounded like a flat battery (which I thought was odd as I'd been using the car fairly regularly). I took it into the house and put it on the charger but that didn't help (oddly, the charger indicated the battery was fully charged).

I finally got round to getting it checked out today (I got Von to give me a lift to Halfords). I took the battery in and got the chap to test it; sure enough he said it was, and I quote, "Knackered". I explained that I had bought the battery from the same shop 18 months ago and that it had a 4 year warranty but I didn't have the receipt. He went to check with his supervisor who authorised a replacement with no quibble. She said they always prefer proof of purchase but she was happy enough to believe that I had purchased the battery less than 4 years ago and apologised for the failure of the battery.
I half expected a fight to try to get a replacement but was pleasantly surprised by the level of trust and, what I consider, good customer relations.

Happy experience completed when the car started first turn with the new battery

Mark · 25-10-2013, 21:47

I'd had my launch day iPhone 4S shut down unexpectedly a few times over the summer (mostly when using the camera), and thought that as my AppleCare was about to run out I'd take it to a Genius to get the battery checked.

Apple did their diagnostics thing which came out at just under 80% of 'as new' performance, which is considerably better than the 50% required for an AppleCare replacement. I said I'd done my own idle test to get an idea of battery performance which came out at 60-70%.

They then acknowledged that unexpected shutdowns can happen anywhere below 80%, and authorised a replacement battery on the spot. An hour later I had my iPhone back with a new battery. The battery hasn't got low enough since to prove that it has fixed the shutdowns, but it's definitely lasting longer.

Moral of this story - if in doubt, ask. You might just get surprised by good service.

02-10-2013, 22:16	#341
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	I've said it to you before but you know some utter gob***es on FB. Sod the footy, get rid! __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher*

02-10-2013, 23:21	#343
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	Whatever. They need binning! __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

24-10-2013, 19:58	#349
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	Was pleasantly surprised with good service at Halfords today. I bought a car battery from them about 18 months ago and everything was fine until a few days ago when the car wouldn't start. It sounded like a flat battery (which I thought was odd as I'd been using the car fairly regularly). I took it into the house and put it on the charger but that didn't help (oddly, the charger indicated the battery was fully charged). I finally got round to getting it checked out today (I got Von to give me a lift to Halfords). I took the battery in and got the chap to test it; sure enough he said it was, and I quote, "Knackered". I explained that I had bought the battery from the same shop 18 months ago and that it had a 4 year warranty but I didn't have the receipt. He went to check with his supervisor who authorised a replacement with no quibble. She said they always prefer proof of purchase but she was happy enough to believe that I had purchased the battery less than 4 years ago and apologised for the failure of the battery. I half expected a fight to try to get a replacement but was pleasantly surprised by the level of trust and, what I consider, good customer relations. Happy experience completed when the car started first turn with the new battery __________________ Just because I have a short attention span doesn't mean I...

25-10-2013, 21:47	#350
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	I'd had my launch day iPhone 4S shut down unexpectedly a few times over the summer (mostly when using the camera), and thought that as my AppleCare was about to run out I'd take it to a Genius to get the battery checked. Apple did their diagnostics thing which came out at just under 80% of 'as new' performance, which is considerably better than the 50% required for an AppleCare replacement. I said I'd done my own idle test to get an idea of battery performance which came out at 60-70%. They then acknowledged that unexpected shutdowns can happen anywhere below 80%, and authorised a replacement battery on the spot. An hour later I had my iPhone back with a new battery. The battery hasn't got low enough since to prove that it has fixed the shutdowns, but it's definitely lasting longer. Moral of this story - if in doubt, ask. You might just get surprised by good service. Last edited by Mark; 25-10-2013 at 21:50.

03-10-2013, 18:51	#345
Nutcase Moonshine Join Date: Dec 2006 Location: Chelmsford, innit! Posts: 3,979	You've done nowt wrong.

04-10-2013, 08:25	#347
volospian Vodka Martini Join Date: May 2009 Posts: 786	Nah, you did the right thing. Look at it this way, while "junk mail" is a pita for most of us, the mail companies make a lot of money out of it, and the companies that generate it expect a level of service. They're paying to have their stuff delivered, not slung in a bin, and as a manager of the service provider, or even another employee of the service provider, you'd want to know if someone down the chain is risking your business by not delivering the goods, excuse the pun. I wouldn't worry about the person losing their job either. Companies generally have to discipline their staff before they can dismiss them. If this person has done something wrong that affects the company and their clients then that person needs to understand that, and a disciplinary hearing may give them a warning about their conduct. If they have repeatedly done his sort of thing... well, you can't polish a t**d, as they say and if someone is stupid enough to repeatedly do what they've been told not to, they don't deserve the job. Give it to someone who will be grateful for the employment.

04-10-2013, 23:38	#348
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Agree with everyone else. We may all hate junk mail, but Royal Mail are paid good money to deliver it, and if they don't then that's breach of contract, which is why they expect their postmen to deliver it and take it seriously when they don't. If the postman is a repeat offender then that's just asking for it. Certainly not your fault if they get a disciplinary procedure thrown at them.