Complaints, Compliments and general feedback - Page 5

Gnat · 10-10-2008, 14:14

Quote:

Originally Posted by NokkonWud

But have your complaints been due to a lack of store hygiene and you and your friends gagging/puking?

One of them was about being kept waiting an hour for something we had already paid for to be brought to us.

Whilst the woman was rude to us.

Whilst I was in labour.

The second one was my little boy (who was 18months at the time) falling ona puddle that hadnt been cleared up. bit right through his lip. called a staff member for help.
She gave him an ice lolly and tried to send us on our way.

I said no, i want to put it in the accident book.

she wrote our details on a ppaer towel, and said she would put it in.

whilst all this was going on, the puddle was still un warned about, and someone else fell on it (and sprained their ankle)

and we had to ARGUE to even get her to put it in the accident book, as apparently its confidential and the public werent allowed ot see it.

NokkonWud · 10-10-2008, 14:34

Thanks for that Pheebs

.

vix · 10-10-2008, 16:43

I remember years and years ago when I was probably about 7/8 and we were poor, we were shopping in Tescos and they had just painted the trolley guard things they have at the end of the freezer aisles.

Bright orange they were, and I had got paint all over my blue Winter coat that we'd had to get money off my Grandparents to buy :/

I remember we got to go in their big conrtol room thingy where they had a window you could see the entire floor from, it was great. I got a new coat out of it but it wasn't blue. Or orange.

NokkonWud · 10-10-2008, 17:53

It was Blorange?

Fayshun · 10-10-2008, 23:40

I got reported to the Duty Inspector on Wednesday.

For something good!

One of our regular toerags tried to hang himself out in the yard using a shoelace. I spotted him and we managed to get to him before he'd even got it round his neck.

We then spent the next 2 hours sitting on him in his cell because he wanted to fight.

Got a "well spotted" off the Sergeant, the Custody Inspector said "well done" and we're going to have a chat next time our duties coincide and my manager says as I've recieved a good report through the official channels, there may be a little something in the post for me.

It better be cash but it won't be as good as getting a mention in the company newsletter!

Go me!

Fayshun · 19-11-2008, 23:08

Necropost!

I got grassed up to the Custody and Support Inspector again. I was searching some property that had been brought in for one of our customers and found a bag of weed hidden inside an aftershave box. And I rescued another prisoner who was trying to strangle himself with his T-shirt.

I think I'm going to get a letter of thanks off the BCU Commander! Woot!

There better be a cheque attached to it....

Lomster · 19-11-2008, 23:21

Quote:

Originally Posted by Fayshun

Necropost!

I got grassed up to the Custody and Support Inspector again. I was searching some property that had been brought in for one of our customers and found a bag of weed hidden inside an aftershave box. And I rescued another prisoner who was trying to strangle himself with his T-shirt.

I think I'm going to get a letter of thanks off the BCU Commander! Woot!

There better be a cheque attached to it....

I doubt it as you never got any thanks before eh? seems they like to complain but never compliment.

Fayshun · 19-11-2008, 23:32

Quote:

Originally Posted by Lomster

I doubt it as you never got any thanks before eh? seems they like to complain but never compliment.

This is from TVP not Reliance though.

If I do get a letter off the SuperNintendo, I'm framing it and putting it up in the loo!

Lomster · 19-11-2008, 23:39

Quote:

Originally Posted by Fayshun

This is from TVP not Reliance though.

If I do get a letter off the SuperNintendo, I'm framing it and putting it up in the loo!

Why the loo? weirdo

Blackstar · 19-11-2008, 23:52

Working in retail really makes you appreciate staff if they are nice and fuming if they are useless.
When people are crappy to me in shops i complain, there is no need for bad service they are being paid to be there (granted not enough sometimes). I've never had a circumstance where i've been rude or given bad service, even when they have been vile to me. If things are out of my control like faulty or suchlike I apologise and sort it out.
When people are nice but firm they usually have their problem sorted quickly and efficently. Get your knickers in a twist (when it isn't needed, there are some cases where it is) and it really doesn't help you any and slows things down.
My mum is the queen of complaining (worse than BBx) we've had so many 'complimentary' sweeteners to say sorry. My younger sister has graduated from the same school and has just gotten £40 from RBS because they have been awful.

10-10-2008, 14:34	#42
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	Thanks for that Pheebs . __________________

10-10-2008, 16:43	#43
vix Penelope Pitstop Join Date: Jul 2006 Posts: 4,426	I remember years and years ago when I was probably about 7/8 and we were poor, we were shopping in Tescos and they had just painted the trolley guard things they have at the end of the freezer aisles. Bright orange they were, and I had got paint all over my blue Winter coat that we'd had to get money off my Grandparents to buy :/ I remember we got to go in their big conrtol room thingy where they had a window you could see the entire floor from, it was great. I got a new coat out of it but it wasn't blue. Or orange. __________________

10-10-2008, 17:53	#44
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	It was Blorange? __________________

10-10-2008, 23:40	#45
Fayshun Rocket Fuel Join Date: Jun 2006 Location: Adrift in the Orca Posts: 6,845	I got reported to the Duty Inspector on Wednesday. For something good! One of our regular toerags tried to hang himself out in the yard using a shoelace. I spotted him and we managed to get to him before he'd even got it round his neck. We then spent the next 2 hours sitting on him in his cell because he wanted to fight. Got a "well spotted" off the Sergeant, the Custody Inspector said "well done" and we're going to have a chat next time our duties coincide and my manager says as I've recieved a good report through the official channels, there may be a little something in the post for me. It better be cash but it won't be as good as getting a mention in the company newsletter! Go me! __________________ We must move forward not backward, upwards not forward, and always twirling, twirling, twirling...

19-11-2008, 23:08	#46
Fayshun Rocket Fuel Join Date: Jun 2006 Location: Adrift in the Orca Posts: 6,845	Necropost! I got grassed up to the Custody and Support Inspector again. I was searching some property that had been brought in for one of our customers and found a bag of weed hidden inside an aftershave box. And I rescued another prisoner who was trying to strangle himself with his T-shirt. I think I'm going to get a letter of thanks off the BCU Commander! Woot! There better be a cheque attached to it.... __________________ We must move forward not backward, upwards not forward, and always twirling, twirling, twirling...

19-11-2008, 23:52	#50
Blackstar Ambassador of Awesome Join Date: Jul 2006 Location: Edinburger Posts: 3,676	Working in retail really makes you appreciate staff if they are nice and fuming if they are useless. When people are crappy to me in shops i complain, there is no need for bad service they are being paid to be there (granted not enough sometimes). I've never had a circumstance where i've been rude or given bad service, even when they have been vile to me. If things are out of my control like faulty or suchlike I apologise and sort it out. When people are nice but firm they usually have their problem sorted quickly and efficently. Get your knickers in a twist (when it isn't needed, there are some cases where it is) and it really doesn't help you any and slows things down. My mum is the queen of complaining (worse than BBx) we've had so many 'complimentary' sweeteners to say sorry. My younger sister has graduated from the same school and has just gotten £40 from RBS because they have been awful. __________________ Jim Garrahy's Fudge Kitchen