Orange Users - Time to cancel - Page 6

Desmo · 13-08-2009, 14:36

Number al swapped without a problem. I'm back on O2

Desmo · 19-08-2009, 09:24

Is this correct? After having cancelled my contract with Orange, I've since been charged £34.27. I've not had a bill through the post and my normal monthly charge was only £30. Have I been charged for the cancellation period of 30 days?

Burble · 19-08-2009, 09:30

It does look like it. Vodafone did the same thing to me but apologised for an 'administrative error' when I called to query it.

Desmo · 19-08-2009, 09:33

So it's worth giving them a buzz to get it back? Or at least get an explanation. Normally you pay a contract in advance don't you? So I would have already paid the cancellation period last month.

Burble · 19-08-2009, 09:36

Yep, definitely worth giving them a call.

Mark · 19-08-2009, 10:12

If you were near the end of the billing month when you cancelled, that would do it.

Desmo · 19-08-2009, 10:26

Well I cancelled on the 8th and I remember my contract was going to end on 24th January so I guess my billing date was the 24th?

leowyatt · 19-08-2009, 11:05

You have, you need to cancel just before your billing date. They tried to sting me for a port charge, but got that back.

13-08-2009, 14:36	#51
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	Number al swapped without a problem. I'm back on O2 __________________

19-08-2009, 09:24	#52
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	Is this correct? After having cancelled my contract with Orange, I've since been charged £34.27. I've not had a bill through the post and my normal monthly charge was only £30. Have I been charged for the cancellation period of 30 days? __________________ Last edited by Desmo; 19-08-2009 at 09:32.

19-08-2009, 09:33	#54
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	So it's worth giving them a buzz to get it back? Or at least get an explanation. Normally you pay a contract in advance don't you? So I would have already paid the cancellation period last month. __________________

19-08-2009, 10:26	#57
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	Well I cancelled on the 8th and I remember my contract was going to end on 24th January so I guess my billing date was the 24th? __________________

19-08-2009, 11:05	#58
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	You have, you need to cancel just before your billing date. They tried to sting me for a port charge, but got that back. __________________ "Dr Sheldon Cooper FTW!"

19-08-2009, 09:30	#53
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	It does look like it. Vodafone did the same thing to me but apologised for an 'administrative error' when I called to query it.

19-08-2009, 09:36	#55
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	Yep, definitely worth giving them a call.

19-08-2009, 10:12	#56
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	If you were near the end of the billing month when you cancelled, that would do it.