So... what's the process these days for sending a 360 back to MS?

Belmit · 28-03-2008, 22:41

Release day machine finally gave up the ghost with three red sectors flashing.

As I understand it, the three year warranty should have me covered up until this December so I need to get MS to collect this one. Do I need to send my HD back too?

Desmo · 28-03-2008, 22:54

Booooo!

Not been through this but Davey and Creature deffo have. MB might have done it too so sure one of them will be able to give you the lowdown

Feek · 28-03-2008, 22:57

I did it, no problem - Phone them, give them the serial number and they'll go through it all with you. You package it up, they collect it, they fix it, they send it back. It was painless for me.

All you send back is the main box, you keep the HD and all your accessories.

Daz · 28-03-2008, 23:20

Had the same experience as Feek

The number is 0800 587 1102

Belmit · 28-03-2008, 23:41

Cool, will give them a ring at the weekend.

Haly · 29-03-2008, 00:23

What Feek said

Mine took exactly 2 weeks to come back. That was in February iirc.

Belmit · 29-03-2008, 00:24

Damn! It started working again! Do you reckon it's still worth sending off, even if they receive it and it works? It happened once about a month ago but a restart sorted it out. This time I tried restarting about fifteen times before I started the thread... thought I'd give it one last go before bed and it fired up. :/

FakeSnake · 29-03-2008, 00:25

i have had the same .. got mine back 2 weeks ago.

before you send it.. make sure there is not a game in the drive

I left forza2 in there (like a muppet!) but to be fair they send me a full new copy!

FakeSnake · 29-03-2008, 00:25

Quote:

Originally Posted by Belmit

Damn! It started working again! Do you reckon it's still worth sending off, even if they receive it and it works? It happened once about a month ago but a restart sorted it out. This time I tried restarting about fifteen times before I started the thread... thought I'd give it one last go before bed and it fired up. :/

mine did that for about a week.. then RROD completely
just sort it now

Belmit · 29-03-2008, 00:29

Okey doke, will do!

28-03-2008, 22:41	#1
Belmit The Mouse King of Denmark Join Date: Jul 2006 Location: The Winchester Posts: 6,476	So... what's the process these days for sending a 360 back to MS? Release day machine finally gave up the ghost with three red sectors flashing. As I understand it, the three year warranty should have me covered up until this December so I need to get MS to collect this one. Do I need to send my HD back too? __________________

28-03-2008, 22:54	#2
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	Booooo! Not been through this but Davey and Creature deffo have. MB might have done it too so sure one of them will be able to give you the lowdown __________________

28-03-2008, 22:57	#3
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	I did it, no problem - Phone them, give them the serial number and they'll go through it all with you. You package it up, they collect it, they fix it, they send it back. It was painless for me. All you send back is the main box, you keep the HD and all your accessories. __________________

28-03-2008, 23:20	#4
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Had the same experience as Feek The number is 0800 587 1102 __________________ apt-get moo

28-03-2008, 23:41	#5
Belmit The Mouse King of Denmark Join Date: Jul 2006 Location: The Winchester Posts: 6,476	Cool, will give them a ring at the weekend. __________________

29-03-2008, 00:23	#6
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	What Feek said Mine took exactly 2 weeks to come back. That was in February iirc. __________________ Halycopter

29-03-2008, 00:24	#7
Belmit The Mouse King of Denmark Join Date: Jul 2006 Location: The Winchester Posts: 6,476	Damn! It started working again! Do you reckon it's still worth sending off, even if they receive it and it works? It happened once about a month ago but a restart sorted it out. This time I tried restarting about fifteen times before I started the thread... thought I'd give it one last go before bed and it fired up. :/ __________________

29-03-2008, 00:25	#8
FakeSnake Absinthe Join Date: Nov 2006 Location: Devonshire Posts: 1,143	i have had the same .. got mine back 2 weeks ago. before you send it.. make sure there is not a game in the drive I left forza2 in there (like a muppet!) but to be fair they send me a full new copy!

29-03-2008, 00:29	#10
Belmit The Mouse King of Denmark Join Date: Jul 2006 Location: The Winchester Posts: 6,476	Okey doke, will do! __________________