BA - Page 8

Del Lardo · 21-05-2010, 16:06

Quote:

Originally Posted by Stan_Lite

BA announce record losses of £420million and Unite still think it's in their members' best interests to strike and lose the company even more money and probably long term business - madness. Do Unite think we're still in the 70s?

I watched a program about shipping containers (I know how to live my life!) a couple of weeks back on BBC4. The ship yard workers in London & Liverpool were dead against them when they were first introduced as they were a way more efficient way of unloading ships than by doing it by hand. They refused to change to work with them and instead put all their efforts in to strikes. The end result was Felixstowe.

Think that the BA Cabin crew are doing a similar thing, there is now masses more competition in the market not only from budget airlines but from labour markets that simply weren't available 20 years ago. In 20 years time I expect to see a program full of bitter old BA stewardesses (quite a few of them are already there from my recent experiences) complaining about how they were screwed over when if they'd put half as much effort into doing their job or retraining as they had done striking they'd have had a much better life.

Burble · 22-05-2010, 11:59

BA are being complete tossers about refunding me for my cancelled flight.

When the strikes were initially announced I had already booked a return flight to Milan with them so expecting problems I booked a return flight with Al Italia.

My outbound (LHR-LIN) flight was operating but my inbound (MXP-LHR) on Monday has been cancelled. BA say they won't refund me because my outbound leg operated, nor will they refund me for the inbound leg for some reason.

It seems they would be happy if I had been stuck in Milan and having to pay at great expense, at short notice for an alternative flight home.

It isn't my money, but still, they're kicking their customers in the proverbials right royally.

Nutcase · 23-05-2010, 16:52

Curious how the negotiations were stormed - thought Euston Tower was supposed to be a secure site! DWP and apparently some MOD offices there. Think they may be having a security rethink...

And what the hell were "Socialist workers" thinking? How was storming the negotiations going to help anyone at all???

Tysonator · 04-06-2010, 13:11

I think BA will not give in to the strikers as this may seem a weak stand. As I believe they need to shed jobs to stay more competative and more importantly give a dividend to share holders !

jmc41 · 21-09-2010, 07:07

I was stuck in the US an extra day by BA. After cancelling my flight to the US (May) in December and having to use the one option left, the strikes lead to my one back also being cancelled. Or as expedia put it "a major schedule change". After several days worth of phone calls and the useful options being

a) Going to Philadelphia - I was in Virginia, at my own cost of course
b) Going home via Paris, but the connection time was 1.5 hours and the departing flight left from the other airport in Paris. Customs, luggage, across Paris, re-check in, 1.5 hours?
c) Taking a 10pm flight the day AFTER my 6pm or so flight was meant to leave

Anyway, after a complete lack of offering to reimburse me I contacted them and was told "I would, though, like to consider your claim for your hotel, meal and telephone expenses if any.".

I pointed out that I don't have them any more " I have recently moved house and had to file or shred a lot of paperwork, unfortunately while I have had a look through, I no longer have any receipts from my trip.".

This was this morning's response.

While I appreciate your reasons for asking, I'm afraid I cannot settle your claim without a valid receipts for hotel, meal and telephone expenses if any. So that I can deal quickly with your claim, please send us the receipts at the address mentioned in our previous email and mark our Customer Relations reference number on your next correspondence.

Exactly what part of my email was unclear? I paid MORE for a BA flight to ensure it all went smoothly. My sister has just taken the same outgoing trip and gona via Paris with Air France because it was 2-3 hours longer but £200 cheaper and the time was so much better she has avoided an overnight stay in Seattle.

I grant you she only missed the French strikes by a day, but these days BA seems to strike more than the French.

Garp · 21-09-2010, 17:29

I'm sorry, but if you lose your receipts you've only got yourself to blame for the lack of reimbursement

jmc41 · 22-09-2010, 17:37

I was more after general compensation / (significant) money off a future flight than reimbursement for my food. Giving me a free flight back to Seattle would do wonders for my opinion of BA - assuming it didn't get cancelled.

That said, my main issue wasn't even that. It was the fact that their entire customer service team no longer appears to understand the english language or read an entire email from start to end.

I shouldn't have to feel like cheering out loud when I phone my bank and get someone who speaks English. Even the Orange customer support in Wales isn't too bad :P Maybe this bit of my rant should go into the irrational things that irritate one thread.

Blighter · 22-09-2010, 19:05

Quote:

Originally Posted by Garp

I'm sorry, but if you lose your receipts you've only got yourself to blame for the lack of reimbursement

This. Always keep receipts for any reimbursement that you are likely to claim back, whether tomorrow or 6 months time.

Same as wanting refunds in a shop - no receipt, no money back.

04-06-2010, 13:11	#74
Tysonator Vodka Martini Join Date: Jan 2007 Location: ESSEX Posts: 874	I think BA will not give in to the strikers as this may seem a weak stand. As I believe they need to shed jobs to stay more competative and more importantly give a dividend to share holders ! __________________ Will think of some witty to say, well when I think of it

21-09-2010, 17:29	#76
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	I'm sorry, but if you lose your receipts you've only got yourself to blame for the lack of reimbursement __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

22-05-2010, 11:59	#72
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	BA are being complete tossers about refunding me for my cancelled flight. When the strikes were initially announced I had already booked a return flight to Milan with them so expecting problems I booked a return flight with Al Italia. My outbound (LHR-LIN) flight was operating but my inbound (MXP-LHR) on Monday has been cancelled. BA say they won't refund me because my outbound leg operated, nor will they refund me for the inbound leg for some reason. It seems they would be happy if I had been stuck in Milan and having to pay at great expense, at short notice for an alternative flight home. It isn't my money, but still, they're kicking their customers in the proverbials right royally.

23-05-2010, 16:52	#73
Nutcase Moonshine Join Date: Dec 2006 Location: Chelmsford, innit! Posts: 3,979	Curious how the negotiations were stormed - thought Euston Tower was supposed to be a secure site! DWP and apparently some MOD offices there. Think they may be having a security rethink... And what the hell were "Socialist workers" thinking? How was storming the negotiations going to help anyone at all???

21-09-2010, 07:07	#75
jmc41 Absinthe Join Date: Mar 2007 Posts: 1,070	I was stuck in the US an extra day by BA. After cancelling my flight to the US (May) in December and having to use the one option left, the strikes lead to my one back also being cancelled. Or as expedia put it "a major schedule change". After several days worth of phone calls and the useful options being a) Going to Philadelphia - I was in Virginia, at my own cost of course b) Going home via Paris, but the connection time was 1.5 hours and the departing flight left from the other airport in Paris. Customs, luggage, across Paris, re-check in, 1.5 hours? c) Taking a 10pm flight the day AFTER my 6pm or so flight was meant to leave Anyway, after a complete lack of offering to reimburse me I contacted them and was told "I would, though, like to consider your claim for your hotel, meal and telephone expenses if any.". I pointed out that I don't have them any more " I have recently moved house and had to file or shred a lot of paperwork, unfortunately while I have had a look through, I no longer have any receipts from my trip.". This was this morning's response. While I appreciate your reasons for asking, I'm afraid I cannot settle your claim without a valid receipts for hotel, meal and telephone expenses if any. So that I can deal quickly with your claim, please send us the receipts at the address mentioned in our previous email and mark our Customer Relations reference number on your next correspondence. Exactly what part of my email was unclear? I paid MORE for a BA flight to ensure it all went smoothly. My sister has just taken the same outgoing trip and gona via Paris with Air France because it was 2-3 hours longer but £200 cheaper and the time was so much better she has avoided an overnight stay in Seattle. I grant you she only missed the French strikes by a day, but these days BA seems to strike more than the French.

22-09-2010, 17:37	#77
jmc41 Absinthe Join Date: Mar 2007 Posts: 1,070	I was more after general compensation / (significant) money off a future flight than reimbursement for my food. Giving me a free flight back to Seattle would do wonders for my opinion of BA - assuming it didn't get cancelled. That said, my main issue wasn't even that. It was the fact that their entire customer service team no longer appears to understand the english language or read an entire email from start to end. I shouldn't have to feel like cheering out loud when I phone my bank and get someone who speaks English. Even the Orange customer support in Wales isn't too bad :P Maybe this bit of my rant should go into the irrational things that irritate one thread.