Complaints, Compliments and general feedback - Page 36

Feek · 30-10-2013, 13:12

Out of interest Mark, how did you do your own idle test?

Mark · 31-10-2013, 10:03

Reset the phone to factory settings and then configured wi-fi per Apple's own test:

http://www.apple.com/uk/iphone/battery.html

I rarely get calls and didn't need my phone that week, so it was of little inconvenience. Restored from backup once I'd finished.

Pheebs · 05-11-2013, 17:40

Mini rant.

Post.

Asked for Delivery Monday.

Neglected to tell us it was All Saints Day in Europe so delivery would be a day late.

Delivered to wrong Depot.

Wouldn't allow for pick up.

Wanted extra for an "earlier" delivery even though it was now 1 day late going on 2 days late.

Having to get client to drive to pick up delivery.

I've never liked postal companies but I sure as hell don't like Italian ones.

BBx · 10-12-2013, 11:58

Have a laugh at this one

but it's the sodding principal!

Think I go off on one a bit but wanted to get all of the facts haha.

BB x

Subject: Feedback on charges

Good morning,

I have been given this email address by your Twitter administrator.

I went to get some labels printed in my local Staples store in Greenwich retail park in Charlton last Friday.

I had one sheet of labels to be printed. I supplied the labels myself, so all I needed was Staples to do the black and white laser print. I had been in the previous week to enquire about black and white printing in general and was told it would be 10-15p a copy.

However, after receiving the sheet of printed labels (completed order) I was told that the total was £3.15! After enquiring about the price and mentioning that I was in the previous week expecting one black and while laser print to cost no more than 30p (assumed possibly a slight premium for printing on labels - regardless of the fact that they were my own), I was told that 'the person last week didn't mention the £3 cost to read from a USB stick'.

Firstly, I can't believe it costs £3 to do something so simple and essentially is a given process - not a skill. Secondly, I was not made aware of all of the options before the staff member went ahead with my order. Perhaps emailing (another essentially 'free' service) would have only been charged at £1... or if I had sat and typed the document from scratch it would have been 50p. All quite ludicrous options if you ask me. You do not see Boots charging you to download your photos at their store before printing.

I am disappointed that all options were not put to me before carrying out the order. Although I had the document on USB I would have been able to email it to the store had I been told of the cost implication.

I look forward to hearing your response.

Kind regards,

Garp · 10-12-2013, 18:53

£3 to read a USB stick

Clearly I'm in the wrong trade

Muban · 10-12-2013, 21:32

Haha, 'I look forward to hearing your response' does rather sound like a dare

Go BB!

BBx · 10-12-2013, 23:11

Quote:

Originally Posted by Garp

£3 to read a USB stick

Clearly I'm in the wrong trade

Glad I am not the only one who thinks this!

BB x

Lozza · 11-12-2013, 00:49

I guess slightly different in that kind of sector, but I really do think that people have lost the concept of how much it actually costs to do these things.

I had a guy in today wanting some small 60mm diameter stickers, maybe 15 or so... The time spent costing the job, opening up the photoshop file from USB (always scan first for virus) converting the file, setting the duplicates and the cut lines. Putting the media on the machine, printing them laminating them, contour cutting them, invoicing the job, taking the credit card payment, the fees involved in taking the card payment. All told it was about 1hr 30min of my time with the guy standing there, and I wasn't even doing the machine stuff. I've not even mentioned overheads yet!

But it's only a few stickers right?! Can't be worth more than a couple of quid...

It's what it takes to get to the end result... Not just the end result itself!

(Mini rant of my own.... But yes you need to inform of the charges before hand)

Lozza · 17-12-2013, 23:03

Dear HMV Customer Service.

I purchased the Big Bang Theory seasons 1-6 box set from your Southampton store on Sunday, for my brothers Christmas present. I was annoyed to get home only to find that my mother had purchased it for my brother from your Southampton store earlier in the week. Obviously the lack of communication between my mother and I is not your fault.

However, I was disappointed and even more annoyed when requesting a refund this evening in your Southampton store, where I was told I couldn't have a refund. When I questioned why that was, I was told I could exchange it or have the value put on a gift card. I asked where in the store patrons could view the no cash refund policy only to be told it was on the bottom of my receipt.

I think that is a little unfair as you have to buy something before you find out about the no cash refund policy, wouldn't you agree?

Now I'll be honest with you, I don't normally shop in HMV but on this occasion I was in Southampton and I thought I'd support my local high street store, well what a mistake that was!
If I had purchased online from Amazon I could have sent it back with a no quibble refund. Not that there was anything to quibble about as it wasn't even taken out of the HMV bag. I am now stuck with a £29.99 gift card that I am unlikely to use.

It would be really great if you could make sure all your stores have the no cash refund policy on display. Other stores that have similar no cash refund policies have an A4 notice at the till stating the policy. I could give you a quote for these if you would like as I am a sign maker. It would also be really great if you could arrange for me to get my £29.99 back in cash so that I have the freedom of choice to spend it where I choose. Just think of the happiness it would create.

Yours forever hopeful

Lozza

30-10-2013, 13:12	#351
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	Out of interest Mark, how did you do your own idle test? __________________

05-11-2013, 17:40	#353
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Mini rant. Post. Asked for Delivery Monday. Neglected to tell us it was All Saints Day in Europe so delivery would be a day late. Delivered to wrong Depot. Wouldn't allow for pick up. Wanted extra for an "earlier" delivery even though it was now 1 day late going on 2 days late. Having to get client to drive to pick up delivery. I've never liked postal companies but I sure as hell don't like Italian ones. __________________ http://www.spiffingdesigns.co.uk

10-12-2013, 18:53	#355
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	£3 to read a USB stick Clearly I'm in the wrong trade __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

10-12-2013, 21:32	#356
Muban Shoes, Boobs & Corsets Join Date: Jul 2006 Location: The fastest town in Scotland Posts: 1,882	Haha, 'I look forward to hearing your response' does rather sound like a dare Go BB! __________________ well, not to put a too fine point to it, he was discovered.. in the lounge

31-10-2013, 10:03	#352
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Reset the phone to factory settings and then configured wi-fi per Apple's own test: http://www.apple.com/uk/iphone/battery.html I rarely get calls and didn't need my phone that week, so it was of little inconvenience. Restored from backup once I'd finished.

10-12-2013, 11:58	#354
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Have a laugh at this one but it's the sodding principal! Think I go off on one a bit but wanted to get all of the facts haha. BB x Subject: Feedback on charges Good morning, I have been given this email address by your Twitter administrator. I went to get some labels printed in my local Staples store in Greenwich retail park in Charlton last Friday. I had one sheet of labels to be printed. I supplied the labels myself, so all I needed was Staples to do the black and white laser print. I had been in the previous week to enquire about black and white printing in general and was told it would be 10-15p a copy. However, after receiving the sheet of printed labels (completed order) I was told that the total was £3.15! After enquiring about the price and mentioning that I was in the previous week expecting one black and while laser print to cost no more than 30p (assumed possibly a slight premium for printing on labels - regardless of the fact that they were my own), I was told that 'the person last week didn't mention the £3 cost to read from a USB stick'. Firstly, I can't believe it costs £3 to do something so simple and essentially is a given process - not a skill. Secondly, I was not made aware of all of the options before the staff member went ahead with my order. Perhaps emailing (another essentially 'free' service) would have only been charged at £1... or if I had sat and typed the document from scratch it would have been 50p. All quite ludicrous options if you ask me. You do not see Boots charging you to download your photos at their store before printing. I am disappointed that all options were not put to me before carrying out the order. Although I had the document on USB I would have been able to email it to the store had I been told of the cost implication. I look forward to hearing your response. Kind regards,

11-12-2013, 00:49	#358
Lozza Appreciates the very fine things in life Join Date: Jul 2006 Location: Simplicity Posts: 457	I guess slightly different in that kind of sector, but I really do think that people have lost the concept of how much it actually costs to do these things. I had a guy in today wanting some small 60mm diameter stickers, maybe 15 or so... The time spent costing the job, opening up the photoshop file from USB (always scan first for virus) converting the file, setting the duplicates and the cut lines. Putting the media on the machine, printing them laminating them, contour cutting them, invoicing the job, taking the credit card payment, the fees involved in taking the card payment. All told it was about 1hr 30min of my time with the guy standing there, and I wasn't even doing the machine stuff. I've not even mentioned overheads yet! But it's only a few stickers right?! Can't be worth more than a couple of quid... It's what it takes to get to the end result... Not just the end result itself! (Mini rant of my own.... But yes you need to inform of the charges before hand)

17-12-2013, 23:03	#359
Lozza Appreciates the very fine things in life Join Date: Jul 2006 Location: Simplicity Posts: 457	Dear HMV Customer Service. I purchased the Big Bang Theory seasons 1-6 box set from your Southampton store on Sunday, for my brothers Christmas present. I was annoyed to get home only to find that my mother had purchased it for my brother from your Southampton store earlier in the week. Obviously the lack of communication between my mother and I is not your fault. However, I was disappointed and even more annoyed when requesting a refund this evening in your Southampton store, where I was told I couldn't have a refund. When I questioned why that was, I was told I could exchange it or have the value put on a gift card. I asked where in the store patrons could view the no cash refund policy only to be told it was on the bottom of my receipt. I think that is a little unfair as you have to buy something before you find out about the no cash refund policy, wouldn't you agree? Now I'll be honest with you, I don't normally shop in HMV but on this occasion I was in Southampton and I thought I'd support my local high street store, well what a mistake that was! If I had purchased online from Amazon I could have sent it back with a no quibble refund. Not that there was anything to quibble about as it wasn't even taken out of the HMV bag. I am now stuck with a £29.99 gift card that I am unlikely to use. It would be really great if you could make sure all your stores have the no cash refund policy on display. Other stores that have similar no cash refund policies have an A4 notice at the till stating the policy. I could give you a quote for these if you would like as I am a sign maker. It would also be really great if you could arrange for me to get my £29.99 back in cash so that I have the freedom of choice to spend it where I choose. Just think of the happiness it would create. Yours forever hopeful Lozza