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Old 10-07-2011, 18:30   #251
vix
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They refund double the difference if they make a mistake. Unfortunately the only thing I've ever noticed it on was a pack of ham!
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Old 26-07-2011, 22:16   #252
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God bless complaining

So i've got one of those credit cards where you get points every month that you can then redeem for vouchers, and I wanted to get some currys vouchers, so I can pay for the rest of the kindle I want to buy, that I have funded with selling my old ipod on the bay.

I've been trying to sort this out for 2 weeks now, and rang the credit card company again tonight because they hadn't got back to me. I wanted to buy vouchers worth £35 but was short on points by like 25. They wouldn't let me top it up with cash which I was already annoyed about, and when I rang tonight to ask when I could expect a call back I noticed whilst on hold that I had more than enough points according to June's statement and so queried this when I got through.

Man says well after 36 months (i've been saving these points a long time) the points expire and so you lost 1400 points as of the 1st of July. (I needed 7000 to get my vouchers, but now was short) I said that I didn't know they expired, and that surely the month before they are going to expire someone should let the customer know. I then ask to speak to a manager.

Manager comes on the phone, I explain it all again and say i'm really not happy, loyal customer, spent thousands of pounds, always pay my bill on time, had a loan with them years back blah blah. He tries the "you should have read the terms and conditions" and I was very polite but just said "who actually reads through all the t&c's and that surely a polite reminder that the points are about to expire would be a nice thing to do for customers. Lay it on thick that I have been saving them to buy a kindle blah blah.

He agrees to sort me out with the £35 worth of vouchers, and also adds a £10 credit to my account for the remaining "lost" points.

Result One 3G kindle coming up (when the vouchers turn up in the post)
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Old 27-07-2011, 17:23   #253
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Nice one
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Old 12-08-2011, 11:45   #254
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Placed an order the other day with Jing Tea. The order arrived the next day - less than 24 hours after I placed the order.

Got an email from them this morning:

Quote:
Thank you for your recent order with us. On 28th July we moved our warehouse to a new location. Despite performing all the preparation that we could for a smooth handover, we have been made aware by customers that deliveries of orders placed in the last two weeks have been delayed in some cases.

We would like to apologise for any delays you have experienced by offering you free delivery on your next order with us. Simply enter this code - **** - on the order summary page of the website for the offer to take effect. Wherever possible we have also refunded delivery charges for courier deliveries which did not arrive on time.
I thought it was a nice gesture to apply the discount to all customers especially since not all customers had problems
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Old 13-08-2011, 15:53   #255
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Got to give a big thumbs up to Staples. Back in 2008 I bought a Shredder for £50 and it died in 2009. These apparently came with a lifetime guarantee. I put the receipt in a box with my other guarantees and the shredder died (of old age near enough) today.

So I went back to Staples today and they took the old one back and I got £50 off a new one \o/ Bonza!
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Old 15-08-2011, 09:15   #256
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Went to a BB'ing show yesterday in Stratford upon Avon and parked up in the NCP across the road. Main sign said closing was at 5.30pm which was too early for the end of the show but another temporary sign said 8.00pm closing. We checked with the lad in the kiosk and he confirmed it was 8.00pm closing. Later on in the day rumours started going around that the car park was closing at 5.30pm. After the end of one class I told Sinead I was going out for a fight with NCP and she just said "OK"

I got over there and the lad said he'd had a call from his boss and it was closing at 5.30pm He was really apologetic and said his boss was a bit of a

Anyhow, a few mildly heated phone calls to NCP customer care and all was sorted. NCP made sure the car park stayed open late enough for the show and all was well in Stratford upon Avon land.

We take too much crap from these big companies sometimes. I could have just tried to shift the car somewhere else but what about all the people at the show who didn't know about the change in closing times? Screw that. I did my bit
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Old 15-08-2011, 18:08   #257
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Did you quidco the ncp?

And well done Did telling them a load of bodybuilders would manually re-open the car park help in their decision?
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Old 21-08-2011, 09:14   #258
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Why is it some cyclists think that using the excuse of it's a Sunday morning is acceptable for jumping a red light and causing us in a car to have to brake to avoid him at a junction. Then trying to intimidate us when we pulled him up a little down to road to tell him off and trying to look big by standing on the kerb arguing that the cycle lane is at the junction then not knowing what to say when i pointed it out to him the lane doesn't cover the junction.

While out the car he tries the are you being abusive routine and goes round to take the number plate into his head, as if that will intimidate anyone as the police will tell him to behave and get back to the tour de ****er in his attempt to look like Lance Armstrong. Rules of the road are for everyone and not to be broken by any idiot trying to use it is Sunday morning as an excuse, i am sure the police if he tried that line with them would have been as impressed as i was. I am sure if anyone in a car tried that line if caught by the police would soon find out as well.
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Old 22-08-2011, 14:21   #259
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Anyone else had negative dealings with Vodafone?

Had 2 phones on contract with them until June and July this year. I contacted them when June phone was out of contract and asked them to cancel and port number to Virgin (which they did, with many mess ups and fuss! ) at the same time also told them I wanted to cancel my July phone as the contracted ended.

All good and sorted. Already had new Blackberry so transported numbers over to it and didn't use Vodafone phones again. Waited until Julys payment had come out to cover all bills and then cancelled direct debit. June phone had already ported (therefore not on vodafone on that number anymore) and within 4 weeks July phone was showing as inactive SIM also.

Finished. Or so I thought. Until today. When I receive a bill for £93. No break down of bill, apparently I just owe £93!

Now, both monthly bills together only came to £40, so this is a surprise!

Got through to call centre (not British, what a surprise) to be told they would 'waive my early cancellation fee'. Considering I didn't actually owe a cancellation fee I thought that was rather good of them!

I also apparently owe £54 for calls made in July off the July phone. Odd since it hasn't been used since 28th June, as my call records on handset show!

I have demanded a broken down bill as I refuse to pay for something that they haven't even explained or showed I used. When this arrives if it says I still owe £54 for calls I'll be asking for an itemised bill for each call.

Vodafone - theiving gits!

On the upside, I highly recommend CNG energy for business! Lovely british call centre with staff who actually bloody know what they're talking about!
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Old 22-08-2011, 18:43   #260
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Nothing surprises me about Vodafone - too busy bigging themselves up to worry about mere customers. They've now plastered 'home of Vodafone' signs all over the local train station. Gee, thanks!

In other news, so far it looks like my 3rd Virgin call-out might have done the trick. But then I said that after the 2nd. Engineer checked my wiring again and disconnected the wires I'd had doubts about from the day it was all installed. Surprise, surprise, the signal I'm getting is showing as about 4x better than it was. Fingers crossed!

Compliments to the technician. Has been very helpful and he remembered this was his third call-out (well, actually, he thinks fourth, and might even be right).
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