Phones and SIMS and stuff

Matblack · 13-07-2009, 15:36

Right I'm not sure where Aitch stands with her mobile contract maybe someone can clarify.

A while ago Aitch got a call from Orange offering to upgrade her phone free of charge and said yes and they sent her a phone telling her she had to put the new SIM in it to activate it. Since then its been sat in the cellar whilst she used her old phone, probably two months since it was delivered. We never put the SIM in!

Now I think that they sent her the phone to tie her into another contract but she can't remember them telling her that, shes a busy woman and phones aren't really a priority for her. My question is, if we didn't put the SIM in then did we actually accept the new contract?

I'm trying to get her to use the iPhone, something like that would be ideal for her because of her using the train and underground all the time and also because her internet is locked down pretty tightly at work

MB

Mark · 13-07-2009, 15:45

Contract upgrade phones (especially free ones) come with an automatic contract tie-in. Minimum 12 months and with current contract offers it could easily be up to 24 months. I know of no exceptions to this rule (other than being a business customer, where an entirely different set of rules apply).

Matblack · 13-07-2009, 15:46

The question remains, if the phone hasn't be activated with the SIM that was sent with it is she tied into the contract?

MB

Mark · 13-07-2009, 15:48

Yes. Activation of the SIM is not a condition of accepting a new contract. The operator sent you a new phone and they still have to recoup the cost of that phone.

Have a look at the bill for the months immediately before and after the new phone agreement. That will likely confirm this answer.

Matblack · 13-07-2009, 15:50

Balls, will check with Orange to see how long shes been duped into :/

MB

Mark · 13-07-2009, 15:54

There is still a (slim) chance that you might get lucky if they 'forgot'. Don't rule it out - when I switched tariffs several months back they forgot to remove the old details from the account, so I now pay the new tariff price and get the old (more expensive) one free.

13-07-2009, 15:36	#1
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Phones and SIMS and stuff Right I'm not sure where Aitch stands with her mobile contract maybe someone can clarify. A while ago Aitch got a call from Orange offering to upgrade her phone free of charge and said yes and they sent her a phone telling her she had to put the new SIM in it to activate it. Since then its been sat in the cellar whilst she used her old phone, probably two months since it was delivered. We never put the SIM in! Now I think that they sent her the phone to tie her into another contract but she can't remember them telling her that, shes a busy woman and phones aren't really a priority for her. My question is, if we didn't put the SIM in then did we actually accept the new contract? I'm trying to get her to use the iPhone, something like that would be ideal for her because of her using the train and underground all the time and also because her internet is locked down pretty tightly at work MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

13-07-2009, 15:46	#3
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	The question remains, if the phone hasn't be activated with the SIM that was sent with it is she tied into the contract? MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

13-07-2009, 15:48	#4
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Yes. Activation of the SIM is not a condition of accepting a new contract. The operator sent you a new phone and they still have to recoup the cost of that phone. Have a look at the bill for the months immediately before and after the new phone agreement. That will likely confirm this answer. Last edited by Mark; 13-07-2009 at 15:51.

13-07-2009, 15:50	#5
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Balls, will check with Orange to see how long shes been duped into :/ MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

13-07-2009, 15:45	#2
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Contract upgrade phones (especially free ones) come with an automatic contract tie-in. Minimum 12 months and with current contract offers it could easily be up to 24 months. I know of no exceptions to this rule (other than being a business customer, where an entirely different set of rules apply).

13-07-2009, 15:54	#6
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	There is still a (slim) chance that you might get lucky if they 'forgot'. Don't rule it out - when I switched tariffs several months back they forgot to remove the old details from the account, so I now pay the new tariff price and get the old (more expensive) one free.