iPhone : ios 5

Tak · 16-10-2011, 19:21

Ok so I updated itunes a couple days ago, I did a complete sync at 2pm today, I set it up to update to ios5 at 5:30pm and my phone is completely dead.

I keeps either telling me that the back up session failed or it gives me a -50 error (communication).

I have tried manual restore, I have tried different usb ports, I have tried shouting at it but nothing is working.

So currently I have lost all my contacts and all my photos (this is what I'm most upset about - lots of photos and videos of deceased pets) and have a phone that won't do anything.

Does anyone have any ideas?

If I use the restore to original settings will I destroy any hope of getting my photos back?

I have googled and googled but can't find anything that will help.

Dymetrie · 16-10-2011, 19:38

Might be worth trying a DFU mode restore (clicky).

So long as you have a backup then it should put everything back for you.

Managed to break my phone twice whilst trying to upgrade early but using the DFU restore above and then setting up the phone from my backup (after the restore, it asks if you want to set up your iPhone as a new phone or use a backup. Select your most recet backup) everything came back perfectly (and then I got the OS upgrade to work as well!)

Good luck, hope it works, for you!

Desmo · 16-10-2011, 20:17

First of all your photos will be safe in your backups

Even if you setup as a new phone, at any time you can restore from one of your old backups although I'm not sure how many itunes keeps.

Mark · 16-10-2011, 20:24

If you can't get the timing right for DFU, use recboot instead.

It's a good idea to find your last iPhone backup and back that up. Unfortunately I don't know where Windows iTunes puts it (though I can help if you have a Mac). If you get your iPhone back in order you can restore, and if not there might be a way to get the data out of the backup.

I've got several old backups but I'm not sure whether I made them or iTunes did. I hope the latter.

Tak · 16-10-2011, 22:02

Well I turned off avast and windows firewall and it seems to have worked - it still said the backup restore failed but the phone went through the rest of the set up. I've manually copied my photos off. It had none of my apps on it (no idea if that it normal) so I'm just putting them all back on now as they were all in my itunes library.

I can't believe something as stupid as an anti virus or a firewall caused so many problems. I know apple aren't windows fans but seriously, having such a w*nky spaz like that over it is ridiculous!

I think tomorrow I'm going to hand write all my contacts out too in case of future apple fubars :/

Knipples · 16-10-2011, 22:07

When I updated mine, it took ages to put all my apps back on the phone, and then they didn't go back in the folders they were in previously, (I just had page after page of apps) and I had to move them back where I had them.

Tak · 16-10-2011, 22:10

oh yeah - none of it is in the same place that it was but tbh I don't care - its all back and thats what I wanted.

Now to put music back on

Stan_Lite · 16-10-2011, 23:37

I wouldn't be so quick to blame Apple (or Windows or Avast either).

I upgraded my iPad to ios5 on my Windows PC, which has Avast installed and Windows firewall running, with absolutely no problems. All my settings were reinstated from the backup and all my apps were restored to the same folders they were in before the upgrade - likewise with all my music and photos. This would suggest to me that your initial difficulty lies elsewhere.

Kitten · 16-10-2011, 23:49

Quote:

Originally Posted by Stan_Lite

I wouldn't be so quick to blame Apple (or Windows or Avast either).

I upgraded my iPad to ios5 on my Windows PC, which has Avast installed and Windows firewall running, with absolutely no problems. All my settings were reinstated from the backup and all my apps were restored to the same folders they were in before the upgrade - likewise with all my music and photos. This would suggest to me that your initial difficulty lies elsewhere.

Mine was the same. Worked perfectly

Mark · 17-10-2011, 08:18

My iPad worked, my iPhone worked, and then I had to do it again and it didn't. In other words, your experience may vary.

16-10-2011, 19:21	#1
Tak L'Oréal Join Date: Jul 2006 Location: Portsmouth Posts: 9,977	ios 5 Ok so I updated itunes a couple days ago, I did a complete sync at 2pm today, I set it up to update to ios5 at 5:30pm and my phone is completely dead. I keeps either telling me that the back up session failed or it gives me a -50 error (communication). I have tried manual restore, I have tried different usb ports, I have tried shouting at it but nothing is working. So currently I have lost all my contacts and all my photos (this is what I'm most upset about - lots of photos and videos of deceased pets) and have a phone that won't do anything. Does anyone have any ideas? If I use the restore to original settings will I destroy any hope of getting my photos back? I have googled and googled but can't find anything that will help. __________________ The look on your face when a toddler rips out your heart and shows it to you? Priceless.... For everything else, there's FWOOSH!

16-10-2011, 19:38	#2
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Might be worth trying a DFU mode restore (clicky). So long as you have a backup then it should put everything back for you. Managed to break my phone twice whilst trying to upgrade early but using the DFU restore above and then setting up the phone from my backup (after the restore, it asks if you want to set up your iPhone as a new phone or use a backup. Select your most recet backup) everything came back perfectly (and then I got the OS upgrade to work as well!) Good luck, hope it works, for you! __________________ Khef, Ka and Ka-Tet....

16-10-2011, 20:17	#3
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	First of all your photos will be safe in your backups Even if you setup as a new phone, at any time you can restore from one of your old backups although I'm not sure how many itunes keeps. __________________

16-10-2011, 22:02	#5
Tak L'Oréal Join Date: Jul 2006 Location: Portsmouth Posts: 9,977	Well I turned off avast and windows firewall and it seems to have worked - it still said the backup restore failed but the phone went through the rest of the set up. I've manually copied my photos off. It had none of my apps on it (no idea if that it normal) so I'm just putting them all back on now as they were all in my itunes library. I can't believe something as stupid as an anti virus or a firewall caused so many problems. I know apple aren't windows fans but seriously, having such a w*nky spaz like that over it is ridiculous! I think tomorrow I'm going to hand write all my contacts out too in case of future apple fubars :/ __________________ The look on your face when a toddler rips out your heart and shows it to you? Priceless.... For everything else, there's FWOOSH!

16-10-2011, 22:10	#7
Tak L'Oréal Join Date: Jul 2006 Location: Portsmouth Posts: 9,977	oh yeah - none of it is in the same place that it was but tbh I don't care - its all back and thats what I wanted. Now to put music back on __________________ The look on your face when a toddler rips out your heart and shows it to you? Priceless.... For everything else, there's FWOOSH!

16-10-2011, 20:24	#4
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	If you can't get the timing right for DFU, use recboot instead. It's a good idea to find your last iPhone backup and back that up. Unfortunately I don't know where Windows iTunes puts it (though I can help if you have a Mac). If you get your iPhone back in order you can restore, and if not there might be a way to get the data out of the backup. I've got several old backups but I'm not sure whether I made them or iTunes did. I hope the latter.

16-10-2011, 23:37	#8
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	I wouldn't be so quick to blame Apple (or Windows or Avast either). I upgraded my iPad to ios5 on my Windows PC, which has Avast installed and Windows firewall running, with absolutely no problems. All my settings were reinstated from the backup and all my apps were restored to the same folders they were in before the upgrade - likewise with all my music and photos. This would suggest to me that your initial difficulty lies elsewhere. __________________ Just because I have a short attention span doesn't mean I...

17-10-2011, 08:18	#10
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	My iPad worked, my iPhone worked, and then I had to do it again and it didn't. In other words, your experience may vary. Last edited by Mark; 17-10-2011 at 08:21.