Well thats dead then!

Matblack · 25-04-2007, 20:30

My 360 has just bricked itself and gives me three beautiful red lights to prove its point.

I hadn't used it for a few days and just bought GRAW2 to play, it crashed soon after the update and now displays the dreaded red ring of death and its just a month out of warranty if that

, I'm pretty sure I dumped the receipt recently too because I know it was out of warranty. Microsoft will want ~£100 to fix it and anywhere else will be about £50 plus transportation. How annoying

Tempted to try the 'towel' fix but I'm sure if that does work its only temporary

MB

leowyatt · 25-04-2007, 20:42

That sucks, sorry to hear that Matt

Davey_Pitch · 25-04-2007, 20:42

Where did you get it from? The Sale of Goods Act/Distance Selling Regulations will cover you for longer than a year, so if you can find any kind of proof you bought the 360 from them (a bank statement is enough) then you can argue that a console should last longer than a year (which is fair considering I have a Mega Drive which still works fine), and that it's still on them to fix. You don't legally need a receipt to do this as a store doesn't legally need to give you one, you just need some way to prove you got it from that particular store.

Grandad · 25-04-2007, 20:43

If it's a known fault the fact that it's out of warranty shouldn't matter

Matblack · 25-04-2007, 20:48

Can't get the bastard thing to replicate the fault, sometimes it crashes on start up, sometimes it will get into a game then crash, sometimes I get the red ring of doom and sometimes not, its a real pain. IT always crashes when trying to get into a mission in GRAW2. Bah!

I'll probably just send to these guys http://www.gtelectronics.co.uk/ they seem to have a good reputation.

MB

Haly · 25-04-2007, 21:08

That sucks

Matblack · 25-04-2007, 22:13

Hmmm, interesting.

I spoke to a woman at the support centre (in India) and she took some details, asked when I bought it, I said I thought about 11 months ago and she gave a me a reference number and told me to call back tomorrow to arrange a pick up, so fingers crossed they aren't going to ask for a receipt and will fix it under warranty

<MB

Dymetrie · 25-04-2007, 22:20

Quote:

Originally Posted by Matblack

Hmmm, interesting.

I spoke to a woman at the support centre (in India) and she took some details, asked when I bought it, I said I thought about 11 months ago and she gave a me a reference number and told me to call back tomorrow to arrange a pick up, so fingers crossed they aren't going to ask for a receipt and will fix it under warranty

<MB

I managed to do that with my PS2 (18 months after I bought it) 3 times in about 4 months... Twice I broke it* and once I got a replacement where the DVD tray didn't work.

If you're nice and reasonable on the phone then you're more likely to be able to get stuff sorted

*NB: Plugging a console into a 20 year old unshielded 200 watt amplifier causes funny stuff to happen to it

Daz · 26-04-2007, 08:42

Quote:

Originally Posted by Matblack

Hmmm, interesting.

I spoke to a woman at the support centre (in India) and she took some details, asked when I bought it, I said I thought about 11 months ago and she gave a me a reference number and told me to call back tomorrow to arrange a pick up, so fingers crossed they aren't going to ask for a receipt and will fix it under warranty

<MB

Microsoft never asked for mine - which is handy because I never had one. My console was a free gift with my phone contract

They start the warranty from the date of registration I believe, so if you didnt register the console then you should be fine.

And fwiw, the turn around for my console was very good - under a week.

Davey_Pitch · 26-04-2007, 08:48

I always worry about my console dying. I think I'm going to get myself a memory card to transfer all my saves onto, just in case it dies. I don't mind losing themes and stuff, but some save games took ages and I wouldn't want to do them again.

25-04-2007, 20:30	#1
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Well thats dead then! My 360 has just bricked itself and gives me three beautiful red lights to prove its point. I hadn't used it for a few days and just bought GRAW2 to play, it crashed soon after the update and now displays the dreaded red ring of death and its just a month out of warranty if that , I'm pretty sure I dumped the receipt recently too because I know it was out of warranty. Microsoft will want ~£100 to fix it and anywhere else will be about £50 plus transportation. How annoying Tempted to try the 'towel' fix but I'm sure if that does work its only temporary MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

25-04-2007, 20:42	#2
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	That sucks, sorry to hear that Matt __________________ "Dr Sheldon Cooper FTW!"

25-04-2007, 20:42	#3
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Where did you get it from? The Sale of Goods Act/Distance Selling Regulations will cover you for longer than a year, so if you can find any kind of proof you bought the 360 from them (a bank statement is enough) then you can argue that a console should last longer than a year (which is fair considering I have a Mega Drive which still works fine), and that it's still on them to fix. You don't legally need a receipt to do this as a store doesn't legally need to give you one, you just need some way to prove you got it from that particular store. __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

25-04-2007, 20:48	#5
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Can't get the bastard thing to replicate the fault, sometimes it crashes on start up, sometimes it will get into a game then crash, sometimes I get the red ring of doom and sometimes not, its a real pain. IT always crashes when trying to get into a mission in GRAW2. Bah! I'll probably just send to these guys http://www.gtelectronics.co.uk/ they seem to have a good reputation. MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

25-04-2007, 21:08	#6
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	That sucks __________________ Halycopter

25-04-2007, 20:43	#4
Grandad Old Git Join Date: Nov 2006 Posts: 2,016	If it's a known fault the fact that it's out of warranty shouldn't matter

25-04-2007, 22:13	#7
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Hmmm, interesting. I spoke to a woman at the support centre (in India) and she took some details, asked when I bought it, I said I thought about 11 months ago and she gave a me a reference number and told me to call back tomorrow to arrange a pick up, so fingers crossed they aren't going to ask for a receipt and will fix it under warranty <MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

26-04-2007, 08:48	#10
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	I always worry about my console dying. I think I'm going to get myself a memory card to transfer all my saves onto, just in case it dies. I don't mind losing themes and stuff, but some save games took ages and I wouldn't want to do them again. __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.