Has anyone got any contacts in Orange?

[Feek]

I called them on over a week ago to PAC LMF's number from O2 to Orange, all the details were taken, she was given a temporary number and I was promised a call back to tell me when her number would be moved.

I've not had a call and the PAC expires on January 6th so I'm a bit concerned. I just tried calling again but went through (finally) to a call centre in India and the doris didn't have a clue.

I'd like to get this checked to see whether or not it's happening.

[Feek]

Oh they're bloody useless. Got back to someone and he told me 14 days. I argued, he told me it'd be done on the 10th. I told him the PAC expires on the 6th. This is stupid, I know that when I pass a PAC to my Vodafone contacts for the contract I manage that it's done within 1 day.

*still holding*

[BBx]

Thats rubbish Mr Feek

Never known Orange to be so pants.

BB x

[Feek]

Forty five minutes on the phone!

I eventually spoke to someone in the UK who told me that the original person I dealt with hadn't saved the transaction so the PAC process was never started. Because it's now been started it will go through even though the completion date is after the PAC expires. As long as the transfer is requested prior to expiry then it's good.

Then I asked about transferring Mrs. Feek from her old contract to PAYG because it will work out better for her. I was transferred to someone else, also in the UK and we discussed how this is done, etc etc. I will need to call back to finalise this when they send out a new SIM. I asked if this call will go to India and was told that it will.

Then the surprising bit happened. I *sighed* as I was told that and the nice lady said "I'm sorry about that, they're rubbish!". We had a long conversation about the overseas call centres and how poor they generally are. She herself said that they have no end of problems caused by them but it seems as though Orange are moving most departments oversea.

I can't understand this, with the bad press and obvious public dissatisfaction with overseas call centres, why are companies still doing it? It may be a lot cheaper for them in the long run but surely it just causes more trouble than it's worth.

[BBx]

I really don't understand it either.... phoning BT in the evening (evening = India) a couple of weeks ago about why they had charged me my line rental three times in one day... they couldn't give me a straight answer and blamed HSBC.

Had to call HSBC who of course blamed BT, somehow made the poor call centre girl cry - I wasn't particularly RAR!!! So I called BT (daytime = UK) and got told it was a fault with the online billing system that it went out three times and they offered me £10 compensation in my Jan bill.

The whole upsetting call centre girl at HSBC thing could have been avoided if I had spoken to someone in BT in the UK in the first place!!!

Hope you get it sorted ok Mr Feek

BB x

[Jonny69]

Originally Posted by Feek

I eventually spoke to someone in the UK who told me that the original person I dealt with hadn't saved the transaction so the PAC process was never started. Because it's now been started it will go through even though the completion date is after the PAC expires. As long as the transfer is requested prior to expiry then it's good.

Hello that's a familiar story. Not only did I get that spiel when I tried porting a number with Orange but everyone else I know who has tried ALSO had the same story. Grrrrrrrr Orange wind me up so much and I know why I left them now.

[SidewinderINC]

I know somebody that works at orange, but only as an assistant person in one of the shops so I doubt she'd be of any use to you.

What is it you want doing? somebody on the inside to light fires under peoples asses?

[BBx]

Originally Posted by BBelle

I really don't understand it either.... phoning BT in the evening (evening = India) a couple of weeks ago about why they had charged me my line rental three times in one day... they couldn't give me a straight answer and blamed HSBC.

Had to call HSBC who of course blamed BT, somehow made the poor call centre girl cry - I wasn't particularly RAR!!! So I called BT (daytime = UK) and got told it was a fault with the online billing system that it went out three times and they offered me £10 compensation in my Jan bill.

The whole upsetting call centre girl at HSBC thing could have been avoided if I had spoken to someone in BT in the UK in the first place!!!

Hope you get it sorted ok Mr Feek

BB x

Kinda related... so I thought I would stick it in here...

So my Orange Broadband stopped working on tues and I tried resetting the Livebox...turning it on/off etc etc... and I call them on weds but they couldn't access all of my details as I couldn't give them my login name :/ I said... all I want you to do is a line check... I don't need all this troubleshooting nonsense

"Miss Perryman, we need to go through the steps with you, please call us when you get home"

"I don't particularly want to pay your exorbitant costs when phoning YOU because there is a problem with YOUR system" Grrr!!!

I call again on Thurs eve with my correct login details asking for a line test but he had none of it... so I waited till I got home.

My dad called and I couldn't hear him, I tried calling from my mobile to my land line - rung but no sounds... called mobile from landline - didn't ring. Tried all my phones in BT port. Phoned BT.

AUTOMATED SERVICE!!! One thing possibly more irritating than outsourced call centres??? So you'd think... so I pressed 1, 2, 4 or whatever and the computer did a line test for me (70p later!) the voice found a fault and asked me to:

Press one for BT updates sent as a text message to your mobile
Press two for BT updates sent as a text message to another mobile
Press nine to wait in a queue for a customer services representative

I pressed one.

Got a text from BT at 8ish this morning saying that they had found a fault, then another at 817 saying that someone was working on my fault, then the engineer dude called me at about 840 asking if anyone was home.

He said he was trying to ring the house and no one was answering... I asked what the problem was and he said that there was a fault with something in the green junction box in the street and that it was only me affected!!! Typical!!! So fingers crossed Orange will now work!!!

We will see... automated services have definitely come a long way since I last used them!!

Thanks for listening if you have been!

BB x

[karbon]

Originally Posted by Feek

I can't understand this, with the bad press and obvious public dissatisfaction with overseas call centres, why are companies still doing it? It may be a lot cheaper for them in the long run but surely it just causes more trouble than it's worth.

Dell's Indian techs get paid in the region of £5 a day. i get in the region of £9 an hour. even if you piss of a large chunk of your customers the savings you make offset this in the near to medium future. in 5-10 years time (saying that... must be comming up to about that 5 year mark now) when your company has a reputation for employing staff who can't answer even the most basic questions asked of them then you're really going to start to lose out.