Helpdesk - A matter of priorities

Admiral Huddy · 02-05-2008, 10:16

We had loads of problems yesterday with a couple of server going down. Here's a few of the calls we got:
"Urgent - We have a number of trades that need to go in this morning and no one can get inot IBIS..."
"Citrix is not repodending..."
"No trades are coming through the summit trade feed..."
"We canot access our shared docs or calendars.."
"I can't get into facebook"

haha Made my day when I heard this

Burble · 02-05-2008, 10:25

Cheeky buggers. How dare they complain about problems with Citrix while Facebook isn't available!

I've blocked Facebook at work although only from two of the proxy servers, it still works for the proxy that my guys use

Admiral Huddy · 02-05-2008, 10:38

Quote:

Originally Posted by Burble

Cheeky buggers. How dare they complain about problems with Citrix while Facebook isn't available!

I've blocked Facebook at work although only from two of the proxy servers, it still works for the proxy that my guys use

Top bloke who looks after his own

Lana · 02-05-2008, 11:19

Quote:

Originally Posted by Admiral Huddy

"I can't get into facebook"[/i]

That is quality!

BBx · 02-05-2008, 14:42

Ha ha ha.... wouldn't DARE say that to IT though we are one of the people who are allowed to use it

BB x

PvtPyle · 02-05-2008, 20:25

I work for a small company so I don't have the love/hate relationship that people seem to experience with IT.

Who is worse though - Human Remains (Resources) or IT? I hear equally bad things about both?

Chuckles · 02-05-2008, 22:07

HR are far, far worse. There is no point in them whatsoever.

Remove IT staff from a company for 48 hours and it'll grind to a halt. Remove HR staff and there'll be less red tape.

I've never seen an HR responsibility that couldn't be done by either payroll or the management team. When anything gets to serious, they have the get the solicitors in anyway.

MarcLister · 04-05-2008, 17:46

HR without a doubt.

Davey_Pitch · 04-05-2008, 17:53

HR by a country mile (though I'm IT, so I would say that).

Burnsy2023 · 04-05-2008, 18:13

I have pills to take if I'm away from Facebook for any extended time. I gets the shakes I tell ye

02-05-2008, 10:16	#1
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	Helpdesk - A matter of priorities We had loads of problems yesterday with a couple of server going down. Here's a few of the calls we got: "Urgent - We have a number of trades that need to go in this morning and no one can get inot IBIS..." "Citrix is not repodending..." "No trades are coming through the summit trade feed..." "We canot access our shared docs or calendars.." "I can't get into facebook" haha Made my day when I heard this __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

02-05-2008, 22:07	#7
Chuckles '09 sexual conquests: 4.5 Join Date: Sep 2007 Posts: 1,075	HR are far, far worse. There is no point in them whatsoever. Remove IT staff from a company for 48 hours and it'll grind to a halt. Remove HR staff and there'll be less red tape. I've never seen an HR responsibility that couldn't be done by either payroll or the management team. When anything gets to serious, they have the get the solicitors in anyway. __________________

04-05-2008, 17:46	#8
MarcLister Absinthe Join Date: Sep 2007 Location: Leighton Buzzard Posts: 1,282	HR without a doubt. __________________ Website (sod all on there!) \| MSN \| Email

04-05-2008, 17:53	#9
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	HR by a country mile (though I'm IT, so I would say that). __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

02-05-2008, 10:25	#2
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	Cheeky buggers. How dare they complain about problems with Citrix while Facebook isn't available! I've blocked Facebook at work although only from two of the proxy servers, it still works for the proxy that my guys use

02-05-2008, 14:42	#5
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Ha ha ha.... wouldn't DARE say that to IT though we are one of the people who are allowed to use it BB x

02-05-2008, 20:25	#6
PvtPyle Sofa Boy Join Date: Feb 2008 Location: Wield of the Shire Posts: 701	I work for a small company so I don't have the love/hate relationship that people seem to experience with IT. Who is worse though - Human Remains (Resources) or IT? I hear equally bad things about both?

04-05-2008, 18:13	#10
Burnsy2023 Long Island Iced Tea Join Date: Oct 2007 Location: Southampton Posts: 105	I have pills to take if I'm away from Facebook for any extended time. I gets the shakes I tell ye