Cracked Game Disc - Who you gonna call?

Daz · 13-07-2008, 11:02

My Orange Box CD had a crack in it from day one, but it worked and I was impatient, so I didnt worry about it. Occasionally, the 360 would read it like a DVD instead of a game disc, but 9 times out of 10 it would work.

I've come back to it now (getting hooked on Team Fortress, never really gave it a chance before and it's brilliant!), and the 360 will only read the disc correctly if it's in the tray when it's turned on. If it put it in afterwards it thinks it's a DVD, so I have to restart the console.

It was bought in October last year - can I go back to Game and have them change it or will they send me somewhere else?

Ta

Haly · 13-07-2008, 11:29

Daft question maybe, but is there anything in the manual about it? I'm sure I've seen a few game manuals have a bit in the back about replacements.

Feek · 13-07-2008, 11:39

It's worth a try, if they won't replace it then they can tell you what to do.

Fayshun · 13-07-2008, 14:24

EA replaced my brother in law's "Rock Band" disk for me after Georgie sat on the 360 and knocked it over while it was playing.

For free!

(And seeing as he couldn't wait to get it back, I got it!!!!!!!!)

loki · 13-07-2008, 18:04

There is usually a small charge to pay for replacement disks. As Fayshun says you may get more joy from the distributor rather than Game themselves

Daz · 15-07-2008, 09:36

Game have a 28 day warranty, Valve 90, neither are willing to help me.

I mean that cant be right - £50 on a something that barely lasted 6 months?!

Daz · 15-07-2008, 11:24

Right, rang customer services, conversation went something like this:

Guy: What's the problem?

Me: Cracked disc

Guy: Give me blah info.

Me: Blah Info.

Guy: Just a sec.

*hold music*

Guy: More bah info

Me: More blah info

*more hold music*

Guy: Supervisor says cant do anything for you (computer says no)

Me: Gotta do better than that.

Guy: Sorry, tis what he said (*cough*)

Me: I'd better have a word with him then.

Guy: Sec.

*looong hold music*

Same guy: Rang the store, they'll swap it for you.

Me: BOOM HEADSHOT!

Been down and traded it. Rawr.

Feek · 15-07-2008, 15:06

w00t!

Belmit · 15-07-2008, 15:27

Haha!

'I'd like to call your bluff please.'

'Congratulations, you passed the test!'

Daz · 15-07-2008, 16:00

Indeed! After I said I wanted to talk to the supervisor, I fired the laptop up to grab some choice quotes from trading standards etc, all ready for a fight, and they just caved! Ha!

13-07-2008, 11:02	#1
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Cracked Game Disc - Who you gonna call? My Orange Box CD had a crack in it from day one, but it worked and I was impatient, so I didnt worry about it. Occasionally, the 360 would read it like a DVD instead of a game disc, but 9 times out of 10 it would work. I've come back to it now (getting hooked on Team Fortress, never really gave it a chance before and it's brilliant!), and the 360 will only read the disc correctly if it's in the tray when it's turned on. If it put it in afterwards it thinks it's a DVD, so I have to restart the console. It was bought in October last year - can I go back to Game and have them change it or will they send me somewhere else? Ta __________________ apt-get moo

13-07-2008, 11:29	#2
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Daft question maybe, but is there anything in the manual about it? I'm sure I've seen a few game manuals have a bit in the back about replacements. __________________ Halycopter

13-07-2008, 11:39	#3
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	It's worth a try, if they won't replace it then they can tell you what to do. __________________

13-07-2008, 14:24	#4
Fayshun Rocket Fuel Join Date: Jun 2006 Location: Adrift in the Orca Posts: 6,845	EA replaced my brother in law's "Rock Band" disk for me after Georgie sat on the 360 and knocked it over while it was playing. For free! (And seeing as he couldn't wait to get it back, I got it!!!!!!!!) __________________ We must move forward not backward, upwards not forward, and always twirling, twirling, twirling...

13-07-2008, 18:04	#5
loki Vodka Martini Join Date: Sep 2007 Location: Manchester UK Posts: 871	There is usually a small charge to pay for replacement disks. As Fayshun says you may get more joy from the distributor rather than Game themselves __________________ PC & Console LAN 9th-11th July

15-07-2008, 09:36	#6
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Game have a 28 day warranty, Valve 90, neither are willing to help me. I mean that cant be right - £50 on a something that barely lasted 6 months?! __________________ apt-get moo

15-07-2008, 11:24	#7
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Right, rang customer services, conversation went something like this: Guy: What's the problem? Me: Cracked disc Guy: Give me blah info. Me: Blah Info. Guy: Just a sec. hold music Guy: More bah info Me: More blah info more hold music Guy: Supervisor says cant do anything for you (computer says no) Me: Gotta do better than that. Guy: Sorry, tis what he said (cough) Me: I'd better have a word with him then. Guy: Sec. looong hold music Same guy: Rang the store, they'll swap it for you. Me: BOOM HEADSHOT! Been down and traded it. Rawr. __________________ apt-get moo

15-07-2008, 15:06	#8
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	w00t! __________________

15-07-2008, 15:27	#9
Belmit The Mouse King of Denmark Join Date: Jul 2006 Location: The Winchester Posts: 6,476	Haha! 'I'd like to call your bluff please.' 'Congratulations, you passed the test!' __________________

15-07-2008, 16:00	#10
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Indeed! After I said I wanted to talk to the supervisor, I fired the laptop up to grab some choice quotes from trading standards etc, all ready for a fight, and they just caved! Ha! __________________ apt-get moo